Job Purpose
To develop and implement quality assurance policies, conduct tests and inspections, identify production process or product issues, and present solutions, processes to ensure that they meet world-class benchmarks in the region.
Core Responsibilities and Key Result Areas
Strategic Implementation
Ensure consistent monitoring, implementation and compliance of Business Division to relevant legislation laws
Implement strategic directions for Quality Assurance function for Business Division
Work with organisation members to audit, identify quality problems and improve operational processes
Investigate and diagnose quality complaints, track down components and recommend corrective actions
Develop and implement techniques for compiling, preparing and presenting data
Quality Standards and Procedural Management
Maintain all operations and technical documents assigned to him/her
Ensure strict conformity to Food Safety Standard, cGMP, GHP, and GLP at all times.
Ensure strict compliance and sustenance of company certifications e.g. ISO standards
Should always ensure strict adherence to all set operation standards.
Ensure conformity of all raw materials and packaging materials to specifications before usage in the CR and Px stores under his/her direct control
Carry out spot checks on processes and materials before clearance for use, when required
Develop a measurable standard for materials and processes assigned to him/her.
Report any non - conformity beyond his/her competence to the Superior without assumption.
Carry out analytical tests in conformity with the approved work instruction.
Collate and process analytical data and submit adequate report timely to the superior.
Whenever required, will cater for regulatory activities with the government agencies.
Maintain confidentiality of all technical information or documentation at his disposal.
Perform any other task that may be assigned from time to time.
Suppliers Certification
Demand FC's / Regulatory agencies acceptable quality and food safety standards from our raw materials suppliers and contractors during supplies and services.
verifies, certifies and recommends acceptable suppliers that aligns with the FC's minimum supplies' quality standards.
Issue compliance rating against all company's business locations and suppliers operating standards.
Visit supplier's sites for productions and packaging audits.
Unsupported image type.Quality/Food Safety Compliance
Responsible for product labeling compliance and for keeping product specifications current.
Plan, promote, and organize training activities related to food quality and food safety.
Investigate customer concerns or complaints about food quality.
Take necessary steps to control potentially unsafe or poor-quality products
Reporting and Supervision
Plan, assigns and supervises Quality/HSE function in Abuja/North region through the direct reporting Associate/Officer(s)
Implement and monitor Quality/HSE Initiatives and operations
Plan, schedule, coordinate, review and report on the work of Quality/HSE staff
Ensure periodic Quality/HSE reports/metrics to Head, Quality/HSE
Key Performance Indicators
Efficiency Indicator - Productivity
Impact Indicator - Customer satisfaction and Fidelity
Effectiveness Indicator - Value
Customer service Indicator - Customer complaints
Safety Indicator - Quality/Safety
Knowledge Requirements
Knowledge of quality assurance policies and procedures and Safety - Food; Fire, OH & Environmental
Knowledge of relevant regulatory standards
Knowledge of tools, methods and concepts of quality assurance
Knowledge of data analysis tools and statistical analysis
Job Specifications
A minimum of a Bachelor's degree in Natural/Physical science or Manufacturing management is required.
Possession of any relevant certification such as Six Sigma, Quality Engineer or Quality Auditor is essential
Minimum of 5 - 6 years' experience in similar role