Key Responsibilities
Quality Management and Compliance:
Implement and maintain quality assurance protocols and processes.
Ensure compliance with regulatory standards, company policies, and industry best practices.
Review and update Standard Operating Procedures (SOPs) as needed.
Testing and Inspection:
Conduct regular testing, inspection, and monitoring of Operations.
Perform root cause analysis on quality of service and develop corrective actions.
Collaborate with the Operations team to establish quality requirements and corrective measures.
Documentation and Reporting:
Maintain accurate records of tests, inspections, and statistical data.
Generate reports summarizing quality metrics and trends.
Document and analyze customer complaints and provide insights for improvement.
Process Improvement:
Lead or participate in continuous improvement initiatives to enhance quality.
Identify areas for improvement and work with cross-functional teams to implement solutions.
Support the implementation of quality standards practices where applicable.
Training and Development:
Conduct training sessions for staff on quality standards and processes.
Ensure team members understand and adhere to quality control measures.
Stay updated with industry best practices and new quality techniques.
Customer Focus:
Work with the customer service team to understand and address customer feedback on quality.
Develop strategies to improve customer satisfaction by enhancing product quality.
Ensure customer quality requirements are clearly communicated and met.
Educational Background
Bachelor's Degree in Quality Assurance and/or
A Bachelor's Degree in Business Administration is preferable
Knowledge, Skills & Professional Experience:
Interpersonal Skills:
Strong communication skills
Attention to details
Customer-oriented
Time management
Flexibility
Technical Skills:
Awareness of the Quality Assurance Standards
Strong knowledge of quality standards and methodologies (e.g., ISO 9001, Lean, Six Sigma).
Excellent attention to detail, problem-solving skills, and analytical abilities
Good interpersonal skills and the ability to work collaboratively with cross-functional teams.
Language Skills:
Proficient:
English: Proficient
Nature of Impact:
Functional level
Professional Experience:
3 years of Quality Assurance background