Job Summary
The Quality Control Officer is responsible for ensuring that all food products, service processes, hygiene practices, and operational standards meet the organization's quality requirements, food safety regulations, and customer expectations.
The role involves monitoring daily operations, conducting inspections, identifying non-conformities, and implementing corrective actions across all outlets.
Key Responsibilities
Conduct routine quality inspections of food preparation, storage, packaging, and service processes.
Monitor compliance with food safety standards, HACCP principles, and company policies.
Ensure proper personal hygiene and sanitation practices are maintained by all staff.
Verify that food products meet established quality, taste, presentation, and portion standards.
Inspect raw materials and ingredients to ensure they meet quality specifications before use.
Monitor temperature logs for food storage, cooking, holding, and transportation.
Perform outlet audits and prepare detailed quality control reports.
Investigate customer complaints related to food quality, safety, or service standards and recommend corrective actions.
Identify quality issues and work with outlet managers to implement improvement measures.
Ensure cleaning schedules and sanitation procedures are properly followed.
Conduct regular shelf-life and product quality checks.
Monitor compliance with local health and safety regulations.
Assist in developing and updating quality control procedures and checklists.
Train staff on quality standards, food safety practices, and operational compliance requirements.
Maintain accurate records of inspections, audits, corrective actions, and quality performance metrics.
Support management during regulatory inspections and audits.
Qualifications & Requirements
Bachelor's Degree or HND in Food Science, Microbiology, Hospitality Management, Nutrition, Quality Management, or a related field.
Minimum of 2 - 3 years' experience in quality control, food safety, or restaurant operations, preferably within a Quick Service Restaurant (QSR) environment.
Knowledge of HACCP, GMP, food safety regulations, and quality assurance principles.
Strong attention to detail and analytical skills.
Excellent report-writing and documentation abilities.
Good communication and interpersonal skills.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
Ability to work independently and travel between outlet locations when required.
Key Competencies:
Quality Assurance & Food Safety:
Attention to Detail
Problem Solving
Audit & Inspection Skills
Report Writing
Time Management
Communication SkillsTeam Collaboration
Compliance Management
Continuous Improvement Mindset
Working Conditions:
Frequent visits to restaurant outlets, kitchens, storage facilities, and production areas.
May require weekend, public holiday, or shift work based on operational needs.
Ability to stand for extended periods and work in fast-paced environments.