Key Roles and Responsibilities:
Understand selected products and services available to identified client segments.
Meeting all KPI's targets.
Foster open communication through active listening.
Ensure accuracy in all capturing activities.
Address questions from clients.
Explain selected policy or product features.
Effectively manage available the leads to maximize success rates.
Ensure that all communication to customers is within agreed standards.
Maintain strict confidentiality at all times and adhere to legislation and service guidelines.
Sales and customer services objection handling.
Must be skilled in client servicing and closing of prospective sales.
Requirements
Matric / Grade 12 (Essential)
Outbound contact centre insurance sales experience (minimum 6 months)
Long or Short-Term Insurance experience (required)
Matric certificate
Criminal and credit clear (Essential)
Computer literacy (Essential)
Proficient in MS Word, Email and good typing speed (Essential)