Role Objective
Our client, a reputable hospitality establishment, is seeking a confident, personable, and detail-oriented Receptionist to serve as the first point of contact for guests and visitors. The successful candidate will be responsible for delivering a seamless front office experience by ensuring professional guest engagement, efficient communication, and smooth coordination of daily reception operations.
Core Duties and Responsibilities
Welcome and Receive guests courteously and professionally
Facilitate guest arrival and departure processes in accordance with front office procedures.
Handle guest enquiries, requests, and concerns, escalating issues when necessary.
Manage incoming calls, emails, and front desk communication efficiently.
Provide accurate information regarding hotel services, facilities, and policies.
Coordinate with housekeeping, security, and other departments to enhance guest experience
Maintain up-to-date guest records, reservations, and front office documentation.
Assist with scheduling and coordination of meeting rooms and hotel facilities.
Ensure the reception and front office areas are clean, organised, and presentable at all times.
Provide general administrative support related to front office operations.
Assist with transport arrangements and other services when required.
Uphold hotel service standards and operational guidelines
Perform additional duties as assigned by management
Job Specifications and Qualifications
Diploma in Front Office, Hospitality Management, Business Administration, Communication or related area.
Proficiency in MS Office Suite
At least 2 years relevant work experience.
Experience working in the hospitality industry will be an added advantage
Key Competencies
Strong verbal and written communication skills.
Excellent customer service orientation
Ability to multitask and prioritize tasks in a fast-paced environment
Attention to detail and organizational skills
Effective problem-solving abilities
Professional demeanor and interpersonal skills