Key Responsibilities
Front Office Services
Cordially greets members, guests, and visitors by a proper title upon arrival.
Ascertain the visitors, member and guest's needs and direct them accordingly while maintaining a positive personality.
Monitor visitor/member access and maintain security awareness.
Resolve customers/members/guest issues and provide relevant information.
Ensure that members are properly dressed in regards to the activities or premises to be accessed.
Communication and Administration
Facilitate efficient internal and external communication.
Receive and sort mails/deliveries/couriers.
Conduct sales/payments transactions e.g cheques etc.
Maintain tidiness and cleanliness at the reception area.
Ensure adequate supply of requirements at the reception including stationery and communal water and reading material.
Maintain proper record keeping of data.
Assist in the planning and preparation of meetings when called upon.
Prepare and submit timely reports and information for decision making.
Continuous professional development to keep up with current industry trends.
Key Competencies
Excellent communications skills
Team player
Excellent customer service skills
Pleasant and cheerful
Excellent organization skills
Integrity and confidentiality
Professional attitude and appearance
Ability to prioritize and multitask
Academic & Professional Qualifications
Diploma in Front Office Operation or any business related field
Proficiency in ICT with MS office and internet ability
Computer literate
Relevant Experience
At least 3 years' experience in a similar role in a busy office.