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Receptionist at eMedia Investments
eMedia Investments
August 30, 2026
Full-time
On-site
The Purpose of the Role
The individual in the role is responsible for delivering a professional, welcoming, and efficient front-of-house service to employees, clients, visitors, suppliers, and other stakeholders.
As the organisation's first point of contact, the role ensures the effective coordination of reception services, visitor management, telephonic communications, and related administrative functions.
The individual is required to maintain a professional corporate image, uphold workplace confidentiality and security standards, and provide administrative support that contributes to the efficient and effective operation of the office
Key Deliverables
Deliverables
Specific Tasks and Outcomes
Reception and Front-of-House Services
Providing a professional, courteous and welcoming reception service to all employees, visitors, clients and other stakeholders.
Receiving and directing visitors to the appropriate employee, department or meeting venue.
Ensuring that the reception area is maintained in a clean, organised and professional manner.
Managing visitor access in accordance with organisational security and access-control procedures.
Ensuring that visitors are appropriately registered and issued with visitor identification where applicable.
Notifying relevant employees when their visitors arrive and facilitate an efficient visitor experience.
Telephone and Communication Management
Operating the switchboard and handle incoming calls professionally and efficiently.
Screening, transferring and routing calls to the appropriate employees or departments.
Taking accurate messages and ensure that urgent or important communication is promptly conveyed.
Responding to general enquiries within the scope of the role and direct more complex enquiries to the appropriate person.
Always maintaining a professional standard of telephone and written communication.
Visitor and Access Coordination
Coordinating the arrival and departure of visitors, contractors, service providers and other external stakeholders.
Liaising with security personnel regarding visitor access and relevant access requirements.
Maintaining accurate visitor records and ensure that access procedures are consistently followed.
Assisting with the coordination of meeting-room access and visitor requirements.
Escalating unusual, unauthorised or potentially concerning access requests in accordance with established procedures.
Administrative Support
Providing general administrative and clerical support to the office and relevant management or support functions.
Assisting with the preparation, distribution and filing of routine documentation.
Maintaining reception-related records, registers, contact information and administrative logs.
Receiving and distribute correspondence, deliveries and other documents to the appropriate recipients.
Assisting with meeting and office arrangements when required.
Office and Facilities Coordination
Monitoring general reception and common-area requirements and report maintenance or facilities-related issues.
Liaising with relevant internal teams and service providers regarding routine office requirements.
Assisting with the coordination of courier collections, deliveries and related logistics.
Monitoring stationery and reception supplies and submit requests for replenishment when required.
Supporting the orderly functioning of the reception and front-office environment.
Security, Confidentiality and Compliance
Comply with organisational policies, procedures and standards relating to security, confidentiality, access control and information management.
Maintain confidentiality when dealing with employee, visitor, business and organisational information.
Exercising appropriate discretion when receiving visitors, handling telephone enquiries and managing sensitive information.
Reporting security incidents, unauthorised access attempts and other relevant concerns promptly.
Adhere to applicable workplace health, safety, security and information-protection requirements.
Customer Service and Professional Representation
Promoting a positive and professional image of the organisation through every interaction.
Delivering consistent, responsive and courteous service to internal and external stakeholders.
Managing routine queries and requests effectively while maintaining appropriate professional boundaries.
Building constructive working relationships with employees, service providers, visitors and other stakeholders.
Demonstrating professionalism, reliability, discretion and a service-oriented approach in all duties.
Personal Development
Identifying and actively pursue relevant learning and development opportunities aligned with the requirements of the role.
Participating in agreed training, coaching, mentoring and other development initiatives.
Applying newly acquired knowledge and skills to improve work quality, efficiency and service delivery.
Maintaining awareness of relevant organisational policies, procedures, systems and industry developments.
Seeking and respond constructively to feedback to strengthen performance and address identified development areas.
Taking accountability for maintaining and updating relevant knowledge and competencies.
Maintaning an up-to-date individual development plan and track progress against agreed development objectives.
Key Performance Indicators
Performance Criteria
Reception and Front-of-House Services
Reception area is consistently maintained to a professional, clean and organised standard.
Visitors are welcomed, attended to and directed promptly and professionally.
Visitor registration and identification procedures are consistently followed.
Employees are notified of visitor arrivals timeously.
Front-of-house queries and requests are handled courteously and efficiently.
Reception operations are maintained with minimal disruption or service delays.
Telephone and Communication Management
Incoming calls are answered promptly and handled in accordance with professional telephone etiquette.
Calls are accurately screened and transferred to the appropriate employee or department.
Messages are captured accurately and communicated to the relevant recipient timeously.
General enquiries are handled appropriately and complex matters are referred to the relevant person or function.
Written and verbal communication consistently reflects professionalism, accuracy and courtesy.
Visitor and Access Coordination
Visitor, contractor and service-provider access is managed in accordance with established procedures.
Visitor registers and access records are maintained accurately and consistently.
Relevant security personnel and employees are notified of visitor requirements timeously.
Meeting-room and visitor arrangements are coordinated effectively.
Unauthorised or unusual access requests are identified and escalated appropriately.
No avoidable breaches of established visitor and access-control procedures occur.
Administrative Support
Administrative tasks and requests are completed accurately and within agreed timeframes.
Reception records, registers and administrative documentation are maintained accurately and are readily accessible when required.
Correspondence, deliveries and documentation are received, recorded and distributed to the appropriate recipients without unnecessary delay.
Filing and document-management practices are maintained in an orderly and consistent manner.
Meeting and office-related administrative requirements are coordinated effectively
Office and Facilities Coordination
Reception and common-area requirements are monitored, and issues are reported promptly to the appropriate function.
Courier collections, deliveries and related logistics are coordinated efficiently.
Reception stationery and supplies are monitored and replenished in a timely manner.
Facilities-related requests are followed up appropriately until resolved or escalated.
The reception and front-office environment remain orderly, functional and adequately supported.
Security, Confidentiality and Compliance
Organisational security, confidentiality, access-control and information-management procedures are consistently adhered to.
Confidential and sensitive information is handled with appropriate discretion.
Security incidents, unauthorised access attempts and other concerns are reported promptly through the appropriate channels.
Required registers and records are maintained accurately and securely.
Workplace health, safety, security and information-protection requirements are consistently observed.
Customer Service and Professional Representation
Employees, visitors, clients and other stakeholders receive professional, courteous and responsive service.
Queries and routine requests are handled efficiently and appropriately escalated where required.
Interactions consistently reflect the organisation's professional standards and values.
Positive and constructive working relationships are maintained with internal and external stakeholders.
Feedback relating to reception and front-of-house service is addressed constructively and appropriately.
The incumbent consistently demonstrates professionalism, reliability, discretion and a service-oriented approach.
Personal Development
Agreed learning and development activities are completed within the required timeframes.
Feedback from managers and colleagues is actively incorporated into personal development and performance improvement.
New knowledge and skills acquired through development activities are applied effectively in the workplace.
Relevant organisational policies, procedures, systems and role-related knowledge are kept up to date.
Development needs are proactively identified and discussed with the manager.
Progress against agreed development objectives is monitored and maintained through an up-to-date development plan.
Requirements
A National Diploma Office Administration
A minimum of 2 years' experience within a similar role
The individual in the role is responsible for delivering a professional, welcoming, and efficient front-of-house service to employees, clients, visitors, suppliers, and other stakeholders.
As the organisation's first point of contact, the role ensures the effective coordination of reception services, visitor management, telephonic communications, and related administrative functions.
The individual is required to maintain a professional corporate image, uphold workplace confidentiality and security standards, and provide administrative support that contributes to the efficient and effective operation of the office
Key Deliverables
Deliverables
Specific Tasks and Outcomes
Reception and Front-of-House Services
Providing a professional, courteous and welcoming reception service to all employees, visitors, clients and other stakeholders.
Receiving and directing visitors to the appropriate employee, department or meeting venue.
Ensuring that the reception area is maintained in a clean, organised and professional manner.
Managing visitor access in accordance with organisational security and access-control procedures.
Ensuring that visitors are appropriately registered and issued with visitor identification where applicable.
Notifying relevant employees when their visitors arrive and facilitate an efficient visitor experience.
Telephone and Communication Management
Operating the switchboard and handle incoming calls professionally and efficiently.
Screening, transferring and routing calls to the appropriate employees or departments.
Taking accurate messages and ensure that urgent or important communication is promptly conveyed.
Responding to general enquiries within the scope of the role and direct more complex enquiries to the appropriate person.
Always maintaining a professional standard of telephone and written communication.
Visitor and Access Coordination
Coordinating the arrival and departure of visitors, contractors, service providers and other external stakeholders.
Liaising with security personnel regarding visitor access and relevant access requirements.
Maintaining accurate visitor records and ensure that access procedures are consistently followed.
Assisting with the coordination of meeting-room access and visitor requirements.
Escalating unusual, unauthorised or potentially concerning access requests in accordance with established procedures.
Administrative Support
Providing general administrative and clerical support to the office and relevant management or support functions.
Assisting with the preparation, distribution and filing of routine documentation.
Maintaining reception-related records, registers, contact information and administrative logs.
Receiving and distribute correspondence, deliveries and other documents to the appropriate recipients.
Assisting with meeting and office arrangements when required.
Office and Facilities Coordination
Monitoring general reception and common-area requirements and report maintenance or facilities-related issues.
Liaising with relevant internal teams and service providers regarding routine office requirements.
Assisting with the coordination of courier collections, deliveries and related logistics.
Monitoring stationery and reception supplies and submit requests for replenishment when required.
Supporting the orderly functioning of the reception and front-office environment.
Security, Confidentiality and Compliance
Comply with organisational policies, procedures and standards relating to security, confidentiality, access control and information management.
Maintain confidentiality when dealing with employee, visitor, business and organisational information.
Exercising appropriate discretion when receiving visitors, handling telephone enquiries and managing sensitive information.
Reporting security incidents, unauthorised access attempts and other relevant concerns promptly.
Adhere to applicable workplace health, safety, security and information-protection requirements.
Customer Service and Professional Representation
Promoting a positive and professional image of the organisation through every interaction.
Delivering consistent, responsive and courteous service to internal and external stakeholders.
Managing routine queries and requests effectively while maintaining appropriate professional boundaries.
Building constructive working relationships with employees, service providers, visitors and other stakeholders.
Demonstrating professionalism, reliability, discretion and a service-oriented approach in all duties.
Personal Development
Identifying and actively pursue relevant learning and development opportunities aligned with the requirements of the role.
Participating in agreed training, coaching, mentoring and other development initiatives.
Applying newly acquired knowledge and skills to improve work quality, efficiency and service delivery.
Maintaining awareness of relevant organisational policies, procedures, systems and industry developments.
Seeking and respond constructively to feedback to strengthen performance and address identified development areas.
Taking accountability for maintaining and updating relevant knowledge and competencies.
Maintaning an up-to-date individual development plan and track progress against agreed development objectives.
Key Performance Indicators
Performance Criteria
Reception and Front-of-House Services
Reception area is consistently maintained to a professional, clean and organised standard.
Visitors are welcomed, attended to and directed promptly and professionally.
Visitor registration and identification procedures are consistently followed.
Employees are notified of visitor arrivals timeously.
Front-of-house queries and requests are handled courteously and efficiently.
Reception operations are maintained with minimal disruption or service delays.
Telephone and Communication Management
Incoming calls are answered promptly and handled in accordance with professional telephone etiquette.
Calls are accurately screened and transferred to the appropriate employee or department.
Messages are captured accurately and communicated to the relevant recipient timeously.
General enquiries are handled appropriately and complex matters are referred to the relevant person or function.
Written and verbal communication consistently reflects professionalism, accuracy and courtesy.
Visitor and Access Coordination
Visitor, contractor and service-provider access is managed in accordance with established procedures.
Visitor registers and access records are maintained accurately and consistently.
Relevant security personnel and employees are notified of visitor requirements timeously.
Meeting-room and visitor arrangements are coordinated effectively.
Unauthorised or unusual access requests are identified and escalated appropriately.
No avoidable breaches of established visitor and access-control procedures occur.
Administrative Support
Administrative tasks and requests are completed accurately and within agreed timeframes.
Reception records, registers and administrative documentation are maintained accurately and are readily accessible when required.
Correspondence, deliveries and documentation are received, recorded and distributed to the appropriate recipients without unnecessary delay.
Filing and document-management practices are maintained in an orderly and consistent manner.
Meeting and office-related administrative requirements are coordinated effectively
Office and Facilities Coordination
Reception and common-area requirements are monitored, and issues are reported promptly to the appropriate function.
Courier collections, deliveries and related logistics are coordinated efficiently.
Reception stationery and supplies are monitored and replenished in a timely manner.
Facilities-related requests are followed up appropriately until resolved or escalated.
The reception and front-office environment remain orderly, functional and adequately supported.
Security, Confidentiality and Compliance
Organisational security, confidentiality, access-control and information-management procedures are consistently adhered to.
Confidential and sensitive information is handled with appropriate discretion.
Security incidents, unauthorised access attempts and other concerns are reported promptly through the appropriate channels.
Required registers and records are maintained accurately and securely.
Workplace health, safety, security and information-protection requirements are consistently observed.
Customer Service and Professional Representation
Employees, visitors, clients and other stakeholders receive professional, courteous and responsive service.
Queries and routine requests are handled efficiently and appropriately escalated where required.
Interactions consistently reflect the organisation's professional standards and values.
Positive and constructive working relationships are maintained with internal and external stakeholders.
Feedback relating to reception and front-of-house service is addressed constructively and appropriately.
The incumbent consistently demonstrates professionalism, reliability, discretion and a service-oriented approach.
Personal Development
Agreed learning and development activities are completed within the required timeframes.
Feedback from managers and colleagues is actively incorporated into personal development and performance improvement.
New knowledge and skills acquired through development activities are applied effectively in the workplace.
Relevant organisational policies, procedures, systems and role-related knowledge are kept up to date.
Development needs are proactively identified and discussed with the manager.
Progress against agreed development objectives is monitored and maintained through an up-to-date development plan.
Requirements
A National Diploma Office Administration
A minimum of 2 years' experience within a similar role