Job Summary:
The Recruitment & Staffing Services Officer is responsible for supporting recruitment, staffing operations, employee relations, HR administration, payroll input coordination, and client service activities. The role requires a proactive and detail-oriented professional who can manage multiple priorities in a fast-paced environment while ensuring accurate documentation, effective communication, and efficient HR service delivery.
Key Responsibilities
Source candidates through job boards, LinkedIn, referrals, and internal talent databases.
Support the deployment and management of outsourced and contract staff across client locations.
Maintain regular communication with employees and client supervisors on attendance, welfare, and operational matters.
Assist in resolving employee grievances, disciplinary matters, and workplace concerns in line with Company policies.
Support employee engagement initiatives and performance management activities across internal and client-managed teams.
Coordinate training schedules, onboarding sessions, and learning and development activities for employees.
Compile attendance, overtime, leave records, allowances, deductions, and other payroll related inputs for submission to the Payroll Team.
Maintain accurate and up-to-date digital and physical employee records and personnel files.
Conduct periodic audits of employee files to ensure documentation accuracy and compliance
Develop and maintain HR analytics dashboards and workforce reporting records to support management decision-making.
Analyse recruitment and workforce data and provide insights on staffing trends, employee movements, and operational performance.
Respond promptly and professionally to client staffing requests and HR-related inquiries.
Participate in client meetings, site visits, and employee engagement sessions where required.
Assist in the development, review, and implementation of HR policies, procedures, and compliance initiatives.
Support coordination with government and regulatory bodies where necessary and participate in HR compliance and audit activities.
Schedule meetings, interviews, HR events, and departmental activities while maintaining the Staffing Services team's agenda and follow-up schedules.
Perform any other duties assigned by the Staffing Services Manager or line manager
Requirements
Bachelor's degree in Human Resources, Industrial Relations, Business Administration, Psychology, or any science related discipline.
1 - 3 years' experience in recruitment, staffing services, HR operations, employee relations, HR analytics, learning & development, or payroll support.
Practical understanding of both recruitment and payroll processes is required.
Experience working in a recruitment agency, outsourcing firm, consulting firm, or structured HR environment is an added advantage.
Excellent written and spoken English.
Apt attention to detail.
Proficiency in Microsoft Excel, MS Office and HRIS platforms is highly desirable.