Job Reference No: NBK/RET/05/2026
Position Scope:
This position is responsible for driving growth, profitability, and compliance of the bank's agent banking channel by acquiring, activating, and optimizing high-quality agents; deepening usage across retail customer segments; and safeguarding service standards, liquidity, and risk controls.
Key Responsibilities:
Identify, recruit and onboard new agent banking partners.
Engage strategic partners to drive Agent Banking uptake through individuals, Micro and SME businesses.
Relationship management of Retail Banking Agents.
Manage Agent Banking sales presentations and trainings within and without the bank.
Monitor and improve agent performance, ensuring compliance with KYC/AML regulations.
Develop and agree on key KPIs for each Agent, measure result against KPI and develop action plans to address shortfalls.
Manage and anticipate Agent requirement with a focus towards managing the existing base
Consistent and frequent communication with Agents providing complete, concise portfolio valuations and guidance.
Provide on-going portfolio supervision, with continuous focus towards enabling Agents adapt to changes in financial environment.
Resolve Agent and customer queries
Serve as the primary contact for agents, addressing queries and escalations promptly.
Education/Professional Qualifications, Skills & Experience:
Bachelor's degree in a Business-related field from a recognized University.
Master's degree in a Business-related field from a recognized University is an added advantage.
AML/CFT certification is an added advantage
Five (5) years banking experience of which 3 years must have been in relationship management or
business development role of a commercial bank at a managerial level.
Strong relationship management and negotiation skills
Business development and sales acumen
Knowledge of remittance ecosystems
Strong understanding of AML/CFT and compliance frameworks
Analytical and reporting skills
Excellent communication and stakeholder skills
Customer-centric mindset
Result oriented and commercially driven.
Good understanding of Banking laws and regulations