Job Reference No: NBK/RET/05/2026
Position Scope:
This position is responsible for driving profitable revenue and volume growth for Money transfer services with a focus on new acquisition, deepening of existing relationship and cross sell thereby improving market and customer share of wallet with the bank.
Key Responsibilities:
Co-create acquisition campaigns (diaspora communities, embassies, student bodies, worker programs) with Marketing department and partners
Develop in-country payout network synergies (agents/branches/ATMs/wallets) to enhance last-mile delivery and convenience.
Lead the growth and operational excellence of the bank's inbound and outbound remittance business, focusing on priority corridors and strategic partners
Manage and grow money transfer partnerships (local & international)
Drive transaction volumes, revenues and market share remittances services
Develop and manage relationships with remittance partners, agents and correspondents
Promote cross-selling of bank products through remittance channels
Ensure compliance with AML/CFT, KYC and regulatory requirements.
Monitor fraud risks and suspicious transactions trends
Track performance KPIs and prepare management reports
Education/Professional Qualifications, Skills & Experience:
Bachelor's degree in a Business-related field from a recognized University.
Master's degree in a Business-related field from a recognized University is an added advantage.
AML/CFT certification is an added advantage
Five (5) years banking experience of which 2 years must have been in relationship management or business development role of a commercial bank at a managerial level.
Strong relationship management and negotiation skills
Business development and sales acumen
Comprehension of the Money transfer service regulations from a local and international standpoint.
Knowledge of remittance ecosystems
Strong understanding of AML/CFT and compliance frameworks
Analytical and reporting skills
Excellent communication and stakeholder skills
Customer-centric mindset
Result oriented and commercially driven.
Good understanding of Banking laws and regulations