Job Summary
The job holder will drive product sales and ensure growth in volume and value of accounts in line with set targets.
Principal Duties and Responsibilities
Serve as the client's advocate and trusted advisor on financial matters.
Handle all client enquiries effectively and resolve complaints appropriately.
Build relationships with customers and organizations.
Build good relationships with business heads to drive product sales and acquisition within identified markets.
Build, strengthen, and leverage internal networks, alliance partnerships, and relationships.
Sell, cross-sell, and Upsell the Bank's products for optimum build-up of revenue.
Implement marketing strategies/programs laid out by the Bank to boost profit.
Listen to customer requirements and present appropriate solutions to make a sale.
Achieve set deposit targets / Contributions by acquiring business/investment deals from Individuals and Corporate entities.
Source clients for both savings, current, and fixed deposit accounts in line with the set target.
Create quality risk assets to meet set targets.
Package customers' credit requests in line with the credit policies & procedures of the bank
Monitor and ensure customers' compliance with credit agreements.
Manage client expectations regarding what can and cannot be done by the Bank.
Ensure proper know your customer (KYC) requirements are conducted on customers.
Draw up work schedules for identifying and marketing prospective customers.
Maintain good public relations with current and prospective customers.
Plan and report on Marketing calls for the unit.
Monitor the unit's performance against monthly/quarterly/annual plans.
Deliver high-quality client service and customer retention approach to manage client relationships and enhance product sales.
Achieve agreed individual performance targets for deposit growth, income generation, product sales, and new client growth targets.
Qualifications and Experience
Degree in Finance, Accounting, Economics, or related discipline from a recognized institution.
A postgraduate qualification or relevant professional certification would be an added advantage.
4 - 7 years' continuous banking experience in sales and credit, with a minimum of 2 years in a supervisory position for more experienced candidates.
Good knowledge of Basic Accounting and Financial Analysis, Business Law, Business/Financial Advisory services, Banking Operations, Leasing, Trade Services, Laws, and regulations relating to Banking.
Credit Risk Assessment and Analysis skills, relationship management and networking skills, and excellent business writing and presentation skills.
Good understanding of economic trends and implications on the banking/finance sector.