Job Description
The Relationship Manager for Alternative Channel will be responsible for developing, managing, and growing business relationships between Old Mutual and Aggregators, SACCO's, MFIs and Co-operative societies. The role involves acquiring new partnerships, maintaining strong client relationships, and ensuring the successful implementation of insurance products tailored for the channels.
KEY TASKS AND RESPONSIBILITIES
Business Development & Sales
Identify, engage, and onboard distribution partners for insurance products
Develop and implement strategies to grow insurance penetration within the SACCO & MFI sector
Present and pitch insurance solutions to SACCO and MFI decision-makers
Meet and exceed sales and revenue targets from the assigned sector
Relationship Management
Build and maintain strong relationships with SACCO and MFI stakeholders, including CEOs, managers, and board members
Serve as the key point of contact, ensuring seamless communication between the insurance company and its SACCO/MFI partners
Product & Market Development
Collaborate with the product development team to design insurance solutions tailored to SACCO and MFI members' needs
Gather market insights and feedback to refine and improve product offerings
Ensure that the company remains competitive by keeping up with industry trends in SACCOs, MFIs, and microinsurance
Training & Capacity Building
Organize training programs and workshops for SACCO and MFI staff to enhance their understanding of insurance products
Educate SACCO and MFI members on the benefits of insurance through awareness campaigns and financial literacy initiatives
Compliance & Risk Management
Ensure all partnerships comply with regulatory and internal company policies
Work with internal teams to manage risks associated with insurance distribution through SACCOs and MFIs
Assist in claims processing and dispute resolution to enhance customer satisfaction
Reporting & Performance Tracking
Monitor and report on key performance metrics, including sales performance, partnership engagement, and customer satisfaction
Prepare regular reports and presentations for management on the progress and challenges within the SACCO/MFI segment
SKILLS AND COMPETENCIES
Strong negotiation and persuasion skills
Excellent communication and interpersonal skills
Ability to analyze data and market trends to drive business growth
Customer-centric approach with problem-solving capabilities
Ability to work independently and manage multiple stakeholders
KNOWLEDGE & EXPERIENCE
10 years of experience in the Insurance Industry, out of which a minimum of 5 years in business development
Strong understanding of microinsurance, SACCO/MFI operations, and financial inclusion strategies
Proven track record in meeting sales targets and managing strategic partnerships
Experience in insurance digital sales is an added advantage
QUALIFICATIONS
Bachelor's Degree in Arts, Commerce/business Administration
International Diploma in Insurance.
KEY ATTRIBUTES
Entrepreneurial mindset with the ability to identify and seize opportunities
Strong analytical skills to assess partnership potential and performance
High emotional intelligence and ability to navigate complex relationships
Experience in insurance digital sales and partnerships is highly desirable