Job Purpose
Repayments Intern supports the Repayments team in portfolio tracking, member engagement, documentation, and compliance processes under the ISA model. The role is designed to build foundational skills in collections, financial advisory, and portfolio management, with a structured pathway to a Repayments Associate role based on demonstrated performance.
Key Responsibilities:
Portfolio Support
Your responsibilities include, but are not limited to, the following:
Assist in maintaining accurate member trackers and Customer Relationship Management updates.
Support data entry for payments, employment status, and engagement logs.
Monitor basic portfolio metrics and flag inconsistencies.
Member Engagement Support
Conduct follow-ups via calls, SMS, and email as per operational guidance provided.
Send repayment reminders and confirm receipt of payments.
Escalate complex or sensitive cases to the Associate.
ISA Advisory Support
Assist in preparing for ISA advisory sessions.
Attend sessions and document outcomes in Customer Relationship Management.
Support employment verification checks and documentation.
Reporting Support
Support in preparing weekly and monthly reports.
Track basic KPIs such as follow-up rates and contact success rates.
Support data clean-up and validation exercises.
Compliance and Documentation
Ensure all interactions are properly logged in Customer Relationship Management within 24 hours.
Maintain organized digital records of member engagements.
Support adherence to documentation standards (no verbal agreements).
Learning & Development Focus
Understanding the Income Share Agreement (ISA) model
Exposure to collections lifecycle and portfolio management
Development of communication and negotiation skills
Data accuracy and reporting discipline
Compliance and regulatory awareness
Performance & Progression Criteria (to Associate Role)
≥ 90% task accuracy (Customer Relationship Management and tracking)
Strong communication and professionalism in member interactions
Demonstrated ownership and reliability
Ability to independently manage a small portfolio (pilot phase)
Consistent adherence to documentation and compliance standards
Requirements
Qualifications & Experience
Diploma or Bachelor's degree in Business, Finance, Economics, or related field
0 - 12 months experience (internships or entry-level roles acceptable).
Skills and Attributes
Demonstrates a strong willingness to learn, adapt, and grow
Effective communication skills in both English and Swahili
Good public speaking skills.
Solid analytical and organizational capabilities
High attention to detail and accuracy
Professional, accountable, and results-oriented attitude