Restaurant Manager / Shift Manager / Supervisor at Ascentech Services Limited

Role Overview


We are seeking experienced and results‑driven professionals to manage and support daily operations within our Quick Service Restaurant outlets on Lagos Island.
Successful candidates will be responsible for leading teams, ensuring excellent customer service, maintaining operational standards, and driving efficiency across restaurant operations.


Key Responsibilities


Oversee daily restaurant operations to ensure smooth service delivery
Supervise, motivate, and manage staff during assigned shifts or across the outlet
Maintain high standards of food quality, hygiene, cleanliness, and safety
Ensure excellent customer service and prompt resolution of customer complaints
Support sales targets, cost control, and operational efficiency
Manage staff scheduling, attendance, and performance monitoring
Handle cash, POS transactions, and basic financial reporting as required
Monitor inventory levels, assist with stock control, and reduce wastage
Ensure compliance with company policies, QSR standards, and regulatory requirements
Support staff training, onboarding, and continuous development
Prepare daily or shift reports and escalate operational issues when necessary.


Role Scope by Level:
Restaurant Manager:


Full responsibility for outlet performance, profitability, and team leadership
Oversight of inventory, vendors, reporting, and compliance.


Shift Manager:


Lead operations during assigned shifts
Supervise staff, manage service flow, and ensure shift targets are met.


Supervisor:


Support daily operations and frontline staff
Monitor service quality, cleanliness, and food preparation standards.


Requirements & Qualifications


Minimum of 2 years of experience in a QSR or fast‑paced restaurant environment
Proven leadership or supervisory experience preferred
Strong communication, organization, and people‑management skills
Ability to work flexible shifts including weekends and public holidays
Customer‑focused mindset with problem‑solving ability
Knowledge of food safety, hygiene, and operational standards
Ability to work efficiently under pressure in a fast‑paced environment.