Basic job summary:
The Job holder will be responsible for assisting the Restaurant Manager in the timely provision of food and beverages at the service area while maintaining a clean environment.
Duties & Responsibilities:
Provide overall supervision and management of waitresses/waiters.
Assist the Restaurant Manager to prepare work schedules for staff and follow up on various staff issues.
Train, coach, and mentor casual employees.
Act as a communication liaison between the manager and the waitresses/waiters
Maintain a good working atmosphere where everyone feels comfortable.
Minimum Academic Qualifications:
Diploma in Food Production, Food and Beverage, or any other related field from a recognized institution
Professional course in leadership will be an added advantage
Experience:
At least 2 years' relevant work experience in a busy environment in a supervisory role
Competencies and Attributes:
Customer Care Relations Skills
Ability to lead a team and be a team player
Excellent Communication Skills
Conflict resolution and crisis management skills
Good understanding of MS Suite