Retail Banking Recruitment Bootcamp - Relationship Manager (Lagos, South-West, South-East, South-South) at First Bank

Job Objectivies


Responsible for developing the business unit to increase sales, profitability, market share and customer satisfaction.


Duties


Supervise activities of retail marketing staff to ensure timely and efficient service delivery to customers.
Promote the sales and service culture through coaching, guidance and staff motivation
Ensure achievement of monthly and annual targets
Approve expenditure for the branch marketing team within limits
Ensure branch operating cost is within approved budget
Ensure zero tolerance for inactive/dormant accounts
Manage all staff in the team to achieve increased value creation, volume of business and enhanced profitability for the bank
Ensure effective risk asset appraisal, disbursement and monitoring
Provide timely and accurate reports in prescribed formats and intervals
Ensure excellent working relationship with the branch operations staff
Perform all other duties as assigned by the Group Head.


Requirements

Education:


Minimum Education: First Degree or its equivalent in any discipline preferably business-related.
Higher Degrees (MBA)/Professional Certificate will be an added advantage


Experience:


Minimum of 5 years relevant experience and at least 2 years in management position with responsibility in Retail & marketing units, relationship management, product management and Marketing and retail sales.


Knowledge:


Financial advisory
Good Knowledge of the business environment
Credit/Risk Management
Banking structure, policies, and procedures
Banking Operations, Products & Services
Customer Service
Marketing/ Sales
Business/ Product Development
Budget Planning & Control
Financial Analysis Business/ Operational Strategy
Strategic Business Planning.


Grade: ABO - SBO