Retail Manager at ESKORT

JOB ROLE REQUIREMENTS

QUALIFICATIONS


Grade 12
Diploma/Degree in Retail or Business or related qualification will be advantageous


EXPERIENCE


Minimum of 5 years' experience working in a retail environment, ideally in a managerial or leadership level.


JOB ACTIVITIES

Stock Management

Stock Ordering


Place orders with factories and other suppliers
Follow up on orders
Manage deliveries, delivery dates and stock upon arrival
Manage stock order volumes


Stock Receiving


Receive ordered stock
Report delivery shortfalls, and damages
Follow up on non-received stock
Capture received stock on Meat Matrix


Stock controlling


Daily stock levels reporting
Run stock depletion reports- cashiers
Balance off with stock receiving
Manage stock levels threshold
Manage stock shrinkage: stock losses/damages/dumpings


Housekeeping


Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area.
Always maintain high level of HACCP standards throughout the store.
Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and resulations of the Act.


Employee Management


Employee Recruitment
Onboarding and Induction of new employees
Training and Development
Employee Relations (Discipline in the workplace)
Performance Management
Employee Wellness
Employee Motivation


Store Organisation


Display of products on the the shelf and create attravtive displays at key points in the store ex: check-out ques.
Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions.
Re-arrangement of store shelves and products
Managing of non-moving items and display areas


Cash Management


Manage and assist with daily cash ups.
Minimise cash losses.
Manage picking up and dropping off of cash in the store.
Manage cash on ATM.
Manage safety of cash movement within the store.
Manage and keep the safe secure and locked at all times.


Customer Service


Deliver excellent service to ensure high levels of customer satisfaction
Create a store that meets local needs by building an understanding of customer-product preferences.
Manage and analyse customer complaints to get insights for improvement of customer satisfaction
Be the custodian of customer experience and lead brand loyalty
Responding to customer complaints and comments promptly and accurately.
Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers


System Administration


Manage staff clockings via ERS.
Maintan and understand the system Meat Matrix.
Manage and maintain CCTV cameras.
Ensure availability of physical security guards in store.
Manage the alarm system internally.