Retail Operations Admin & Risk Manager at Truworths

The Retail Operations Admin & Risk Manager is responsible for the effective planning, execution, and governance of operational risk, safety, and support services across the retail store network. The role ensures that stores operate in a safe, compliant, cost-effective, and well-controlled environment through the management of risk-related services, supplier contracts, budgets, and operational reporting.


This position is based at our head office in Cape Town.

Key Responsibilities


Managing the EAS requirements for all stores
Managing the annual Fire and Safety business requirements for all stores
Managing the multiple operational Guarding requirements and guarding supplier contracts, performance and relationships
Managing the multiple operational Cleaning requirements and cleaning supplier contracts, performance and relationships (including Pest and Hygiene)
Managing the multiple operational Cash in Transit (CIT) requirements and supplier contracts, performance and relationships Coordinating business requirements for stores Alarming and CCTV
Managing a small team to ensure that all store services are in place and that all service invoicing, journals and accruals are actioned and updated timeously
Ad hoc business reporting related to financial results and operational metrics
Managing the budgeting process for risk requirements for all stores (namely guarding, CIT, cleaning, hygiene, pest and fire contracts) Managing the operations Insurance requirements, supplier relationship and all claims
Chairing weekly and monthly operational meetings and steerco committees
Ad hoc operational projects


Qualifications and Experience
QUALIFICATIONS


Matric
Business Science or Bcom degree


EXPERIENCE / KNOWLEDGE


5 to 7 years' relevant admin and retail risk experience
Minimum 5 years of management experience
Retail experience an advantage


Competencies
TECHNICAL


MS office
Excellent MS Excel skills an advantage
Power BI reporting capabilities an advantage
Excellent analytics skills
Good writing skills advantageous
Excellent administrative skills
Excellent numeracy skills
Excellent coordination skills


BEHAVIOURAL


Energetic, Self-driven and motivated
A sense of urgency is required
Attention to detail
Customer centric
Good communicator
Team player & flexible to highly dynamic environment
Process orientated
Hard-working
Able to Multitask
Passionate about risk technology


Deadline:3rd May,2026