Risk Consultant - General Insurance Claims at Zamara Kenya

KEY ROLES & RESPONSIBILITIES

In more detail, the areas of responsibility include:


Customer Service: Act as the primary point of contact, advising clients on procedures and providing updates in a professional and timely manner.
Claims Processing: Registration, documentation, and analyse claims, including reviewing police reports and follow-up of general insurance claims (motor, property, liability, etc.).
Liability Assessment: Determine if claims are valid based on policy terms and conditions. Guide the client accordingly and follow through with insurers.
Settlement & Negotiation: Negotiate with insurers and other service providers (adjusters, investigators) to ensure fair and prompt settlement.
Ensuring prompt payment for all documented claims.
Assist in preparing claims reports and maintain the necessary registers.


Other Duties


Support compliance with internal procedures, insurer requirements, and regulatory guidelines.
Perform general administrative duties related to the claims function.
Help identify patterns in claim types, frequency and severity to support risk management for our clients
Stay updated on industry regulations and legal precedents that could impact claim outcomes


EXPERIENCE & PERSONAL QUALITIES

The following experience is preferred:


Bachelor's degree in Business, Finance, Insurance, or related field.
Diploma in insurance is an added advantage
1 - 3 Years work related experience
Proficiency in Microsoft Office applications (Word, Excel, Outlook).
Strong organizational and documentation skills.
Good verbal and written communication skills.
High level of integrity, professionalism, and confidentiality.
Willingness to learn and ability to work in a team environment.