About the role
The Outbound Call Centre Agent is responsible for proactively contacting potential Miway customers by converting leads into sales to promote Miway insurance products, conduct policy reviews, convert leads into sales
The role supports Miway's sales, retention, and customer engagement objectives by delivering highÃÂâÃÂÃÂÃÂÃÂquality outbound interactions in line with regulatory and performance standards
Predictive dialling may be used when contacting clients to provide customers with essential information regarding Miway products and services
The Outbound sales agent will provide quality service to external and internal customers by ensuring accuracy in recording of data
Minimum Requirements
Qualification Required
Matric / Grade 12 / Standard 10 / NQF 4
RE5 Certificate (as per DOFA date)
Fully FAIS Accredited (as per DOFA date)
Minimum Experience
Minimum of 1 year Telesales / sales experience in a Call Centre environment
Short-Term insurance experience would be advantageous
Knowledge and Skills
Undertake Outbound Tele-Sales
Service inbound client queries, requests
Administration and processing
Quality, Compliance and Accreditation
Personal Attributes
Communicates effectively - Contributing dependently
Situational adaptability - Contributing dependently
Action orientated - Contributing dependently
Persuades - Contributing dependently
Core Competencies
Being resilient - Contributing dependently
Collaborates - Contributing dependently
Cultivates innovation - Contributing dependently
Customer focus - Contributing independently
Drives results - Contributing dependently