Sales Associate Buyer Facing at Peach Cars KE

Key Responsibilities


Specifically, the Sales Associate-Buyer Facing at Peach can expect to undertake the following elements:2. Build and maintain strong relationships with customers throughout their journey, including resolving complaints and providing proactive communication.3. Collect and accurately input data into trackers and CRM systems on time to support sales activities and decisions.4. Work effectively with internal teams, including but not limited to Inspections, Fleet, and Customer Experience to promote sales growth and enhance Peach's overall performance.5. Maintain a deep understanding of the automotive industry and competitive landscape to effectively advise customers and meet sales targets
Understand and address customer needs, educate them on available products and services, and successfully negotiate and close car sales.
Conduct thorough needs assessments with customers to understand their preferences and requirements;
Present vehicles, highlighting features that align with customer needs;
Negotiate pricing, financing options, and trade-ins where applicable;
Manage the sales process from initial contact to closing the sale and ensure a smooth transition for the customer in line with company standard operating processes and policies;
Reach out to potential customers through follow-up calls, emails, and WhatsApp to nurture relationships and follow up on inquiries;
Address customer inquiries and concerns promptly and effectively while escalating where required;
Schedule and conduct test drives while maintaining a positive experience for all customers;
Maintain regular communication to update customers on deal cars, offers, and promotions;
Input customer information and sales data into CRM systems accurately and on time;
Update records to reflect customer interactions, inquiries, and sales progress;
Monitor and report on sales metrics and data to track leads, follow-up schedules, and performance;
Attend regular team meetings to discuss sales strategies and share best practices;
Collaborate with the Finance team to provide accurate and complete information relating to customer payments and receivables;
Work with the Inspections and Fleet teams to ensure timely and accurate inspection reports and car movements, respectively;
Partner with Customer Success and Marketing teams to ensure timely follow-up and pipelining of all leads generated;
Engage in continuous training and learning programs about the features, specifications, and benefits of vehicles in the Peach Cars pipeline;
Build relationships with industry professionals, i.e., sales and buyer professionals;
Attend automotive bazaars and other events to build networks and learn about the automotive industry;


Must-Have Qualifications
Skills, Knowledge and Expertise


Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
At least 3 years of experience in car sales.
Experience using CRM systems and sales tools to manage leads and customer interactions
Strong customer relationship management skills, including handling inquiries and complaints
Proven ability to apply sales techniques such as upselling, cross-selling, and lead conversion
Strong negotiation skills with a track record of meeting or exceeding targets
Excellent verbal and written communication skills
Ability to work collaboratively with cross-functional teams.


Nice-to-Have Qualifications


Background in retail, telesales, or high-volume customer-facing roles
Exposure to multiple sales channels (online, in-person, outbound sales)


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Competencies


Ability to build trust and deliver a seamless customer experience
Clear, confident, and persuasive communication
Ability to close deals and manage pricing discussions effectively
Strong drive to achieve targets and follow through on commitments


Attitudes & Behaviors


Embrace and exemplify Peach Cars' core values of Challenge, Respect, and Ownership
Communicates processes, timelines, and expectations clearly to customers
Takes ownership of customer interactions and follows through to resolution
Handles objections and challenges with a calm, solutions-oriented approach
Maintains professionalism in high-pressure or complex situations
Demonstrates curiosity and a willingness to continuously learn
Proactively follows up and identifies opportunities to drive sales