Sales & Collections Internship at 4G Capital

What You'll Be Doing

Grow Our Customer Base


Identify and acquire new customers through field sales, referrals and community engagement.
Guide customers through the loan application process.
Conduct customer due diligence and ensure accurate documentation.
Deliver customer education aligned with 4G Capital's mission of growing businesses with capital and knowledge.
Achieve monthly sales, disbursement and active customer targets.
Build Lasting Customer Relationships
Develop trusted relationships with entrepreneurs and business owners.
Provide ongoing guidance and support throughout the customer journey.
Resolve customer queries professionally and promptly.
Build strong referral networks within local communities and business groups.


Protect Portfolio Quality


Promote responsible borrowing and timely repayments.
Monitor customer performance and identify potential risks early.
Follow all credit policies, due diligence requirements and risk management procedures.
Support portfolio health through proactive collections and customer engagement.


Market Intelligence


Stay informed about customer needs, market trends and competitor activities.
Share market insights and customer feedback with Branch and Regional leadership to support business growth.


What We're Looking For

Essential

We're looking for someone who has:


A Diploma or Bachelor's Degree in Business, Finance or a related field.
Proven experience in sales, preferably within financial services or customer-facing environments.
A track record of achieving sales targets.
Understanding of lending products, credit processes and customer assessment.
Willingness to relocate and work outside Nairobi, including remote locations across Kenya.
Basic digital literacy, including confident use of smartphones and mobile applications.


Desirable


It would be an advantage if you have:
Experience working with micro and small business owners.
Experience in financial services, micro-finance or lending.
Ability to communicate effectively in local languages spoken within your assigned region.


You'll Thrive in This Role If You


Enjoy working in the field and meeting new people.
Are passionate about supporting entrepreneurs and small businesses.
Can build trust and long-term customer relationships.
Are self-driven and comfortable working independently.
Communicate confidently with people from diverse backgrounds.
Are resilient, disciplined and motivated by achieving results.
Want a career where your work creates visible impact every day.