Sales Enablement Technical Support South Africa at FLSmidth

Purpose of the role


To work closely with Clients to promote and assist the sales of Spares and Wears as well as Field Services, Regular equipment inspections and equipment audits done and feedback provided to the Client and FLS
Liaise with customers to meet their requirements and needs in respect of equipment reliability.


Key Accountabilities


Provides service and customer support during field visits or dispatches of products
Manages all on site installation, commissioning, configuring, calibrating, repair, maintenance and test tasks, typically of a more complex nature
Diagnoses errors or technical problems and determines proper solutions
May determine when products should be upgraded or replaced
Promotes a culture of personal and team safety, including others who may be affected by the company's operational activities


Key Competencies


Applies specialist and detailed expertise to promote FLS Equipment, spares and wears
Develops job knowledge and expertise through continual professional development.
Knowledge of the interaction between technical and commercial issues and customer requirements.
Ability to select between major/minor technical issues. Notify the relevant departments.
To understand market requirements and trends.
Knowledge of the basic principles and structures for minerals processing plants
Ability to study, understand and solve technical problems.
Ability to present and explain technical issues.
Read technical drawings and specifications
Understand the objective with effective reporting.
Ability to summarize complex issues into essentials issues.
Customer Service Experience.
Experience within a FS Department.


Requirements :


Qualification - Trade or relevant technical qualification
Service & Sales experience of mineral processing equipment