Solutions Specialist Crushing Consumables - Africa at FLSmidth

As a Solutions Specialist for Crushing Consumables you will part of a high-motivated and impactful team. Your responsibility is to identify business opportunities, generate leads and foster client relationship to meet or exceed sales goals, support installation assistance as well as inspection and measurements on site, including wear reports. You have to ensure customer support, troubleshooting and participate in customer seminars and presentations. All this will come along with travelling within the specific region to drive the growth and offer technical expertise. This role aims to enhance customer satisfaction and achieve growth objectives.
The Service Line Crushing Consumables is a specialized segment that not only supplies customized services and wear-resistant components, but also offers a comprehensive suite of solutions to enhance the efficiency, reliability, and overall productivity of crushing operations throughout the entire product lifecycle. .


Your responsibilities


Manage the customers and their crushing assets with focus on the consumables throughout the product life cycle
Assessing customer needs and recommending most suitable products/solutions
Identify and develop new business in the region
Provides feedback into the business regarding customer needs and market intelligence
Maintain opportunities in the CRM system
Monitor industry for updates and changes in the product landscape
Be able to perform health checks and scans on customers sites, review data and present feedback
Work closely with product line, engineering and sales teams across FLS.
Support development of specific marketing documents to place solutions primary benefits
Self-driven and able to work with minimum supervision
Ability to support Proposal department on complex solutions


What you bring


College degree or equivalent experience
Mechanical background, able to read and understand mechanical drawings
Minimum 5 years of experience within the mining/industrial industry. Specific experience with heavy industrial products and/or systems is a plus
Good experience with Crushing consumable product, specifically crusher liners and other wear parts.
Deep product and competitors' knowledge to develop effective sales strategies and objection-handling techniques
Capable to communicate complex concepts to customers in simple terms.
Good communication skills, written and spoken, along with strong reporting and presentation abilities
Able to travel up to 75%, domestic and international travel.
Must be physically able to climb onto structures and stairs in industrial plants and mines