Description
We are seeking an experienced and results-driven Boutique Sales Manager to lead our luxury retail sales operations.
The successful candidate will be responsible for driving revenue growth, managing and developing a high-performing sales team, and delivering an exceptional client experience.
This role requires a strategic leader with extensive experience in luxury retail sales, relationship management, and engaging High-Net-Worth Individuals (HNIs) and Ultra High-Net-Worth Individuals (Ultra HNIs).
Primary Responsibilities
Achieve and exceed goals through sales strategies, clientelling, sourcing new clients and maintaining and building productive long-term relationships with existing clients.
Evaluate performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for the continuous development of staff.
Stay current with market competition, industry, watch trends and client shopping behaviors.
Demonstrate strong business acumen; strategically forecast, plan and budget to the needs of the business.
Support an environment of teamwork, trust and collaboration with peers, clients and supervisors.
Develop product knowledge skills and remain aware of current collections that are in-boutique and on-line; cascade and train information to the broader team
Foster a boutique environment that delivers renowned and authentic service to create a luxury client experience
Performance management of sales executive, providing feedback and development opportunities
Maintaining visual merchandising to company standards
To revive all major dormant accounts into active buying customers.
To resuscitate past corporate accounts, government business and sign-up new clients
To sell all product category of brands carried by the company in volume for entry level, mid-range and high-end watches
Completion of all training requirements from our brands through E learning and other sources
Ensuring all team members adhere to the company dress code standards at all time.
Experience & Qualifications
Bachelor's Degree in any discipline (candidates with international degrees are encouraged to apply)
Preferably 15 years' work experience in sales with 5 - 7 years in managerial level.
Current knowledge of watch trends and competition in the marketplace.
Ability to communicate effectively with clients and team (both oral and written).
Numerate with ability to understand and analyze sales performance.
Leading, mentoring and coaching of high performing sales teams.
Retail management experience ideally within a luxury environment.
Jewelry or timepiece product knowledge.
Advanced selling skills and negotiation skills.
Proven track record of sales achievements.
Proven record of inspiring and motivating teams.
Masters' degree in any discipline will be an added advantage.
Past experience working in investment banking, assets management, affluent/private banking,luxury real estate.
Experience in dealing with High-Net-Worth Individuals (HNIs) and Ultra High Net Worth Individuals (Ultra HNIs).
Proven track record of transacting in high volumes and closing high-value portfolios and deals write a job summary
Skills Required:
Strategic business Unit orientation and alignment
Executing with sense of urgency
Measuring and improving performance
Communicating and collaborating to win
Emotional Intelligence, interpersonal skills
Integrated Analytics & Client Insight
Product Knowledge
"Strategic Planning: Customer Delight"
Excellence In Execution
Client Segmentation & Prioritization & Account Management
Client Management
Professional Selling & Negotiation & Closing.