A leading manufacturing company in Durban is seeking a dynamic Sales Representative to drive business growth and foster strong client relationships within the glass and aluminium sector.
The role involves generating new business, managing and servicing existing clients, preparing accurate quotations, and ensuring excellent customer satisfaction while consistently achieving sales targets.
Responsibilities:
Customer Service & Sales:
Handle incoming sales enquiries via phone, email, and walk-in customers.
Provide accurate quotations based on glass specifications, measurements, and customer requirements.
Convert quotations into orders and follow up proactively with customers.
Maintain strong product knowledge of all glass types, applications, and manufacturing processes.
Build and maintain relationships with both new and existing clients.
Order Processing & Coordination:
Capture all sales orders accurately onto the system.
Coordinate with production to ensure orders are manufactured correctly and on schedule.
Communicate lead times, delays, and production updates to customers.
Liaise with dispatch regarding deliveries, collections, and route planning.
Administration & Reporting:
Maintain updated customer records and sales histories.
Work with accounts to resolve credit issues and ensure correct billing.
Assist with generating weekly/monthly sales reports as required.
Requirements:
Minimum 2 - 3 years' experience in the glass industry (essential).
Strong understanding of glass products such as toughened glass, laminated glass, mirrored products, sizes, and cutting tolerances.
Proven internal sales or customer service experience.
Excellent communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Strong computer literacy (MS Office, sales software, ERP systems).
High attention to detail and strong organisational skills.
Customer-focused mindset.
Reliable and proactive.
Professional and presentable.
Strong problem-solving skills.
Able to work collaboratively with cross-functional teams.