Key Reponsibilities
Agronomic & Veterinary Support:
Offer basic agronomic advice on crop selection, soil health, pest and disease management, and best farming practices relevant to the local context.
Guide customers on the appropriate use of fertilizers, pesticides, and other agrochemicals, emphasizing safety precautions and environmental considerations.
Provide basic veterinary advice on common livestock ailments, animal nutrition, and hygiene practices.
Recommend suitable over-the-counter veterinary products, explaining their usage and dosage.
Recognize when to refer customers to qualified veterinarians for more complex animal health issues.
Stay updated on the latest agricultural trends, technologies, and best practices through continuous learning.
Counter Sales Operations and Customer Support
Attend to walk-in clients and ensure a welcoming customer service experience.
Process daily counter sales transactions and ensure cash and pay bill details are accurately recorded for reconciliation.
Maintain cleanliness of the sales counter and shelves.
Conduct regular merchandising by arranging shelves to ensure visibility and accessibility of products.
Support issuance of products during high-traffic periods at the shop.
Order and System Management
Process orders efficiently in the system and forward approved Purchase Orders to Accounts.
Use the ERP/Point-of-Sale system to manage inventory movement, invoicing, and client tracking.
Track and manage stock movement on the shop floor in coordination with the Inventory Team.
Customer Satisfaction and Retention
Maintain high standards of customer satisfaction by resolving issues and following up on complaints as quickly as possible.
Encourage customer feedback and implement service improvement suggestions.
Record, measure, and report customer satisfaction levels monthly.
Job Requirements
Qualifications
Diploma or Degree in Animal Health, Sales or Agronomy Science.
3+ years of counter sales or front-desk sales experience in Agrovet or Veterinary retail setting.
A valid Kenya Veterinary Board (KVB) License.
Basic understanding of common livestock diseases, animal nutrition, and over-the-counter veterinary products
Strong knowledge of agricultural inputs and their application.
Ability to explain technical information clearly to a diverse customer base.
Strong numerical and cash handling skills.
Proficiency in using a point-of-sale (POS) system and basic computer applications.
Ability to work independently and collaboratively as part of a team.
Willing to relocate or residing in the surrounding areas of Naivasha, Kiracha or Flyover.