Supervise and coordinate the activities of the sales team.
Responds warmly and promptly to inquiries via direct call lines and official WhatsApp desks, and accurately logs retail requests
Manages and resolve customers complaints politely
Implement corrective measures to various challenges that could arise during a sales lifecycle
Coordinates directly with the J-Six delivery sales coordinator, outlet supervisors and dispatch team to trace delivery and check kitchen availability for items.
Maintain and update records of customer interaction, transactions, recurring feedback, and specialized dietary preferences.
Help the company meet monthly call-handling quotas and localized sales targets by upselling menu combos or dessert items.
Monitor customer service standards and ensure prompt resolution of customer complaints.
Monitor product availability and coordinate with the production team to prevent stock shortages.
Ensure accurate documentation of sales transactions and reports.
Coach, mentor, and develop sales personnel to improve productivity.
Monitor attendance, punctuality, grooming, and compliance with company policies.
Requirement:
Minimum OND, Diploma or NCE in Administration, Marketing, Hospitality Management or related disciplines.
1-3 years experience in CSR operations, Sales management and Customer service coordination.
High emotional maturity, active listening, an empathetic disposition and the ability to maintain absolute patience under intense pressure.
Capacity to maintain composure and coordinate dispatch operations, ability to work effectively under pressure during peak periods