SAP Controller

Job Description As a SAP Controller, you will play a pivotal role in ensuring the smooth operation of our SAP systems, supporting business operations across Nigeria. This position requires technical expertise, analytical thinking, and strong collaboration across teams. Responsibilities Provide Level 2/3 SAP Application Support Troubleshoot and resolve complex SAP issues. Deliver timely and effective solutions to user queries and incidents. Conduct root cause analysis and implement preventive measures. Manage SAP Incidents and Service Requests Prioritize and manage incidents and service requests in accordance with defined SLAs and KPIs. Escalate issues to relevant teams when necessary. Lead and manage the Level 1 application support team within a manufacturing environment, ensuring timely and effective issue resolution. Ensure the stability and optimal performance of SAP applications. Coordinate and collaborate with business users, vendor teams, and internal IT teams to deliver robust application solutions and enhancements. Drive and manage medium-to-large scale SAP projects from initiation to completion, ensuring successful delivery within scope, time, and budget. Analyze and interpret data to generate insightful management reports for informed decision-making. Act as a liaison between technical teams and business stakeholders, translating technical concepts into business terms and vice versa. Champion continuous improvement in application support processes. Qualifications Minimum of 8 years of hands-on experience with SAP applications. Proven experience in managing Level 1 application support within a manufacturing environment. Strong analytical skills with a keen aptitude for data analysis and management reporting. Demonstrated experience in leading and managing IT projects, particularly within SAP. Excellent communication and interpersonal skills, with the ability to collaborate effectively across diverse stakeholder groups. Exposure to Tableau or other Business Intelligence (BI) reporting tools is a plus. Proactive, problem-solving mindset with a commitment to continuous improvement.