We are looking for candidates who bring in-depth market experience, who see technology as a way to enable and drive human innovation and who want to be a part of a community of solvers, to tackle the biggest challenges in society.
If you are looking for a career where every day is different, where challenges are complex and where you can make a real difference, then we want to hear from you. By choosing to join SATIC, you are choosing to work with teams all over the world, harnessing the power of world leading tech and making a difference to real peoples lives.
Summary:
The Delivery & Growth Lead (Senior Manager) will be responsible for leading, growing, and managing the SATIC consulting team, driving high-quality delivery, strong client relationships, and commercial growth across the practice.
The successful candidate will bring a strong, proven background in management consulting or professional services leadership. Deep prior expertise in Consumer or Revenue Growth Management (RGM) is not required — the priority is demonstrated experience leading consulting teams, engagements, and client relationships at a senior level, with the ability to quickly build credibility in SATIC's specialist domain.
The role combines people leadership, client and business development, and delivery oversight, ensuring the SATIC team consistently delivers exceptional outcomes for clients while growing as a practice.
Responsibilities of role:
Consulting Leadership and Team Management
Lead, manage, and grow the SATIC consulting team including Managers, Senior Associates and Associates.
Define the strategic direction, priorities, and operating model for the SATIC team.
Build a high-performing team culture centred on quality, collaboration, and commercial impact.
Oversee resourcing, capacity planning, and allocation of consultants across client engagements.
Support recruitment, onboarding, performance management, and career development across the team.
Coach and mentor team members, strengthening consulting capability and technical excellence.
Act as the escalation point for delivery, resourcing, and people-related issues within the practice.
Client and Stakeholder Management
Build and maintain trusted relationships with senior client stakeholders across commercial, technology, and executive functions.
Act as the primary point of contact and trusted advisor on key client engagements.
Understand client strategic priorities and shape consulting solutions that address their needs.
Manage client expectations regarding scope, timelines, deliverables, and outcomes.
Represent the SATIC practice in client meetings, steering committees, and executive presentations.
Identify and develop opportunities to deepen client relationships and expand engagement scope.
Business Development and Commercial Growth
Drive the commercial growth of the SATIC practice, including new business development and expansion of existing accounts.
Lead the development of proposals, business cases, statements of work, and client pitches.
Contribute to pricing, commercial structuring, and contract negotiations.
Identify and pursue opportunities to cross-sell and up-sell consulting services.
Build the practice's market profile through thought leadership, networking, and industry engagement.
Support forecasting, budgeting, and financial management of the practice.
Practice and Capability Development
Define and evolve the strategic direction of the SATIC consulting offering.
Build reusable methodologies, frameworks, accelerators, and consulting assets.
Promote knowledge-sharing and best practice across the team.
Stay abreast of market trends, competitor offerings, and emerging consulting practices relevant to SATIC.
Champion continuous improvement in consulting methods, tools, and delivery approaches.
Partner with other practice leads and firms to develop integrated, cross-functional solutions for clients.
Governance, Quality, and Risk Management
Ensure engagements comply with internal governance, quality, and risk management standards.
Establish and maintain quality assurance processes for consulting deliverables.
Ensure appropriate controls around data security, confidentiality, and regulatory compliance within the SATIC team.
Experience required:
Extensive experience (10 - 15 years) in management consulting or professional services, with a proven track record of leading teams and engagements.
Significant experience leading and growing a consulting practice, team, or business unit.
Strong track record managing senior client relationships and delivering complex, high-value consulting engagements.
Experience leading multi-disciplinary teams, potentially spanning strategy, analytics, technology, or change management.
Experience driving business development, including proposal writing, pitching, closing new business, and growing existing accounts.
Experience managing budgets, commercial targets, or P&L for a practice or business unit.
Experience working across multiple industries and sectors would be beneficial.
Consumer, Revenue Growth Management, or analytics/data science domain experience would be advantageous, but is not essential — strong consulting leadership experience is the priority.
Qualifications / Certifications required:
Bachelor's or postgraduate degree in Business, Management, Economics, Engineering, Data Science, or a related discipline would be advantageous.
An MBA or equivalent postgraduate qualification would be advantageous.
Relevant consulting, leadership, or management certifications would be beneficial.
Role related attributes:
Strategic leadership and vision
Commercial acumen and business development
Senior stakeholder and client relationship management
Team leadership, coaching, and talent development
Consulting delivery excellence
Practice and P&L management
Executive communication and presentation skills
Change management and influencing skills
Structured problem-solving
Risk and quality management
Resilience and adaptability
Collaboration across multi-disciplinary teams