Scheduling Coordinator at Solvo Global

About the Role


We are a leader in home health and are seeking a dedicated and compassionate Scheduling Coordinator to join our Care Manager team. This role is essential to delivering a higher level of care by ensuring strong compatibility between clients and caregivers while maintaining high standards of customer and employee satisfaction.
The ideal candidate is detail‑oriented, responsive, and thrives in a fast‑paced healthcare environment with complex scheduling demands. Prior experience in healthcare or medical administration is highly preferred.


Key Responsibilities

Client & Caregiver Coordination


Provide exceptional customer service and sales support to clients, families, caregivers, and referral sources
Communicate clearly, efficiently, and compassionately with clients, caregivers, physicians, and discharge nurses
Protect and promote the integrity and reputation of the company


Scheduling & Staffing


Manage ongoing client staffing and scheduling for new and existing engagements
Ensure compatible client‑caregiver matches
Manage staff absences and last‑minute schedule changes to maintain full coverage
Conduct new client intakes and onboarding coordination


Operations & Case Management


Answer and manage office phone communications professionally
Perform case management activities as required
Arbitrate employment‑related issues affecting field staff and clients
Complete administrative tasks such as filing, organizing, and office coordination


Required Skills


Strong attention to detail and accuracy
Excellent written and verbal communication skills
Professional telephone presence with warmth and empathy
Ability to write routine reports and correspondence
Highly motivated self‑starter with the ability to work independently
Strong organizational and problem‑solving skills


Education & Experience


College degree preferred
Prior experience in medical, healthcare, or home health environments strongly preferred
Knowledge of medical terminology
Strong customer service background
Ability to manage multiple priorities and complex scheduling demands
Strong computer skills with the ability to learn new systems quickly