Senior After- Hours Travel Agent

Are you someone who can: Meet and exceed client travel requirements through exceptional service, building and maintaining strong client relationships and delivering, premium personalised customer service. Provide seamless support in collaboration with the daytime operations team. Manage end-to-end travel arrangements, including quoting, providing up to date travel advice, managing complex itineraries, packages, changes, and queue management. Process payments, discounts, refunds, and amendments accurately. Manage and resolve client complaints in collaboration with management, ensuring timely and effective resolution. Identify and maximise sales opportunities. Achieve monthly KPIs and individual targets as set by business & management. Input and drive eBucks Travel's VP and understand Bank's ecosystem. Proactively manage travel disruptions (flight cancellations, schedule changes) with immediate, creative problem-solving and communication You will be an ideal candidate if you have: National Diploma in Travel or equivalent qualification (essential) Valid GDS-specific certification is required. Language Requirements Fully bilingual English (Read, Write, Speak - essential) Afrikaans (Read, Write, Speak - advantageous) Required Experience Minimum 10 years' experience as a Travel Consultant within the travel industry Minimum 10 years' GDS experience, with strong command of Galileo and/or Amadeus Valid GDS-specific certification is required. Proven experience in: Leisure and corporate travel Travel concierge or similar high-touch service models. VIP or Ultra High Net Worth clientele (strong advantage) Strong ability to manage: Emergency bookings Complex, multi-sector itineraries. Last-minute changes, reissues, refunds, and cancellations Strong sales and consultative skills, with the ability to: Recommend and cross-sell relevant travel products and services. Maximise revenue opportunities while prioritising client needs. Excellent organisational and time-management skills Impeccable attention to detail Strong decision-making ability under pressure. Proficiency in: MS Word, Excel, Outlook Travel-related booking and payment platforms. Highly resilient and composed under pressure. Innovative and solutions-driven. Discrete, trustworthy, and sensitive to client confidentiality Strong destination, product, airline, and industry knowledge Operate effectively both within a team environment and autonomously. Operating Hours & Work Location After-Hours Operating Times (Rotational Shifts) Monday - Thursday: 17h00 - 08h00 Friday: 17h00 - 09h00 (Saturday) Saturday - Monday: 12h00 - 08h00 Public Holidays: Note: Shifts are rotational and may vary based on operational requirements. Total working hours will not exceed 176 hours within a four-week cycle. The shifts outlined above are not limited to those specified and may be subject to change in accordance with business requirements. Location This is a home-based role. Attendance at the office will be required periodically for: Training (systems , processes, supplier , product and onboarding) Team meetings Effective team collaboration and cross functional support You will have access to: Opportunities to network and collaborate. Challenging working environment Opportunities to innovate. End Date: October 27, 2026