Senior Business Manager - All Locations at Airtel

About the Role:



The job purpose is to plan, monitor and ensure achievement of customer and revenue market share objectives set for zonal operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

Increase revenue earning customer net additions - Prepaid


Identify and formulate zonal sales strategies to help drive gross additions
Monitor churn & grace periods
Supervise health of acquisitions, compliance on activations,
Oversee activating connections as per the stipulated turnaround times


Increase Revenue earning customer net additions - Postpaid


Identify and formulate zonal sales strategies to help drive gross additions
Monitor churn & grace periods
Supervise health of acquisitions, compliance on activations,
Oversee activating connections as per the stipulated turnaround times


Achieve Net Revenue of the zone


Identify and formulate Customer Service development strategies to help drive collections and bad debts performance of the zone
Propose and drive VAS Up selling activities
Drive the reduction of recharge turnovers and first bill churn & zero recharge.


Deliver on Channel Satisfaction Score


Implement the audit and review of channel partners & distributors to ensure Healthy ROI
Monitor the timely disbursement of claims to the market and regular trade servicing.
Conceptualize, design and implement channel delight activities


Expand Distribution Width and Depth


Identify and formulate zonal sales strategies to help drive Distribution across showrooms and Dealer Service Agents
Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets


Network Coverage & Quality


Network Optimization
New sites ROI and deployment
Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within Zone


Showroom Experience Delivery


Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
Ensure provision of standard Infrastructure at Zonal showrooms,
Ensure showroom employees are up-skilled in industry training and certifications for the role


Achieve Employee Engagement Scores in line with the Engagement Target for the Business Area


Continuously motivate the front-line employees through leadership by examples
Implement all action plans that will address hygiene issues etc. from engagement survey


Qualifications

Educational Qualifications


Bachelor's degree in Management or related Social Sciences
Masters in Business Administration is an advantage


Relevant Experience & Functional / Technical Skills


Minimum of 12 years' experience in Retail sales, preferably in the Telecommunications, FMCG or the Manufacturing industry, with at least 4 years at middle management level
Excellent understanding and implementation of Route-to-Market (RTM) and Go-to-Market strategies
Extensive sales and business development experience with proven expertise in revenue generation and growth
Excellent product knowledge


Other requirements


Excellent Relationship Management skills
Excellent Numerical Acumen and Analytical thinking skills
Excellent presentation and communication skills
Excellent and proven leadership skills
Team Player: Independent, confident and objective
Attention to details
Excellent at driving Execution Excellence
A strong Customer - centric orientation