Senior HR Officer – Warehouse & Outsourced Workforce at CDL Human Resource

JOB PURPOSE:


To provide HR and administrative support to our client's outsourced warehouse team. The ideal candidate should have proven experience managing large outsourced workforces in a fast-paced FMCG, Logistics, Manufacturing, or Warehouse environment. The candidate must be flexible to work both day and night shifts, with operational exposure being an added advantage.


Working relationships:

INTERNAL


All staff in Our Client Outsourced Warehouse site
HR team
Payroll


EXTERNAL


Caterers
Outsourced labour providers
Government bodies
Transport providers


Key Responsibilities

Workforce Planning & Resourcing


Lead resourcing for all vacant positions within the Warehouse and site operations.
Coordinate recruitment activities with HR teams, hiring managers, and outsourced labor providers.
Ensure manpower planning aligns with operational demand, productivity targets and budget.
Support succession planning for all key positions to avoid gaps


HR Operations & Compliance


Ensure strict adherence to all HR procedures, including recruitment, induction, confirmation, separation, discipline, salary inputs, training, and performance appraisals.
Monitor and enforce compliance with statutory labor laws, company policies, and internal controls.
Act as the site custodian for audits and HR compliance reviews.


Employee Lifecycle Management


Oversee induction of all new employees on AGL policies, procedures, code of conduct, and site regulations.
Ensure timely creation and approval of employee email and system access.
Manage staff separation processes, including documentation, clearances, and exit reporting.


Attendance, Leave & Utilization Management


Monitor staff attendance, absenteeism, and leave utilization to ensure alignment with KPIs and operational requirements.
Ensure leave planning is followed and leave liability is maintained within acceptable limits.
Review attendance summary sheets to support payroll and vendor invoicing.


Outsourced Labor & Vendor Management


Coordinate with outsourced labour providers to ensure workforce delivery meets business needs.
Verify subcontracted labour invoices against attendance, utilization, and approved rates.
Monitor HR service provider KPIs and conduct periodic performance reviews.


Employee Relations & Discipline


Handle disciplinary matters at the our client outsourced site in line with company policy and Labor law.
Support grievance handling, dispute resolution, and disciplinary investigations.
Manage employee relations to maintain a productive and harmonious workplace.
Participate in and support works council and industrial relations forums.


Health, Safety & Wellbeing


Ensure adherence to occupational health and safety standards, government regulations, and company policies.
Promote a culture of safety, compliance, and employee wellbeing across the site.
Coordinate with HSE teams on compliance and corrective actions.


Reporting & Analytics


Prepare and present periodic HR reports including:
Workforce numbers and utilization
Leave and absenteeism trends
Turnover and attrition analysis
Training, discipline, and engagement metrics
Provide insights and recommendations to site and senior leadership.


HR Administration & Site Support


Oversee day-to-day operations of the HR & Admin desk, ensuring timely response to staff queries.
Ensure proper filing, documentation, and renewal of statutory and operational certificates.
Manage administrative support activities such as stationery requests and staff meal coordination.
Attend toolbox talks ,site meetings, record minutes, and drive closure of action items.


People Management


Lead and develop the site HR team
Delegate operational tasks while maintaining governance, control, and accountability.
Build HR capability to support a high-volume, fast-paced operation.


Qualifications


Degree in Human Resource Management or equivalent.
Knowledge of Labour laws
Member of IHRM
CHRP certification is a MUST


Experience


A minimum of 5 years of HR experience, with at least 3 years served in the role of Senior HR Officer.
The ideal candidate should have proven experience managing large outsourced workforces in a fast-paced FMCG, Logistics, Manufacturing, or Warehouse environment. The candidate must be flexible to work both day and night shifts, with operational exposure being an added advantage.


Key Skills


Computer literacy
Supervisory
Communication skills
Analytical
Counseling skills
Administration


Personal Attributes


Proactive
Strong personality
Patient
Integrity
Confidentiality
Interpersonal relations
Able to work within tight deadlines