Job Specification
Duties and responsibilities
Developing documentation of business systems according to user requirements and specifications;
Installing and configuring business systems and solutions;
Support automation of manual business processes;
Maintaining application systems by identifying and fixing software bugs;
Providing end user support and training users on effective and efficient use of ICT facilities;
Installing, configuring and monitoring Local Area Network components;
Administering and managing users in the Active Directory, e-mail server and User applications;
Maintaining an up-to-date ICT equipment register and issuance register;
Updating and maintaining the KDC website; and
Ensuring Business continuity by performing regular data and application backups.
Design, customize and maintain Microsoft Dynamics Navision while providing technical support and optimizing system performance;
Monitoring the use of ICT hardware and reporting any faults for further action.
Person Specification
For appointment to this grade an officer must have at least: -
Diploma in Computer Science, Information Technology, Information Communication Technology, Software Engineering, Business IT or equivalent from a recognized institution.
Cumulative service period of five (5) years relevant work experience, three (3) of which should be at the grade of Senior ICT Assistant or in comparable position
Supervisory skills course lasting not less than two (2) weeks from a recognized institution
Certification in Microsoft Dynamics Nav/Business Central
At least any one (1) certifications from relevant professional bodies in either Microsoft Certified IT Professional (MCITP), CISA, CISM, CGEIT or other equivalent qualifications from a recognized institution.
Shown merit and ability as reflected in work performance and results
Membership to an equivalent ICT professional body.