Senior Manager Armscor Travel at Armscor

QUALIFICATIONS:


Grade 12.
Relevant postgraduate Degree in Tourism Management, or a related field.


EXPERIENCE:


A minimum of 10 years' experience in travel management, with at least 7 years at management level.
Proven experience managing high-volume, complex travel operations, preferably within government, defence, or regulated environments.
Demonstrated experience in supplier negotiation, cost optimisation, and service-level management.
Experience operating travel services within PFMA, Treasury, or public-sector governance frameworks.
Strong exposure to financial oversight, cost recovery, and performance reporting.


KEY RESPONSIBILITIES

Management and Oversight of AB Travel Operations


Provide expert guidance on AB Travel operations across Armscor and Department of Defence travel portfolios.
Direct and oversee end-to-end travel operations, including itinerary design, bookings, ticketing, traveller tracking, and exception management.
Ensure seamless, time-critical travel support for executives and officials, maintaining operational continuity, service excellence, and stakeholder confidence
Drive continuous improvement through the optimisation of systems, processes, service models, and digital enablement.


Governance, Compliance, Risk, and BSP Assurance


Ensure full compliance with PFMA, Treasury Regulations, diplomatic protocols, international travel regulations, BSP requirements, and Armscor policies.
Oversee the effective management of the Billing and Settlement Plan (BSP), ensuring accurate ticket issuance, reporting, settlement, and reconciliation with airlines.
Design and enforce governance frameworks, internal controls, and audit-ready processes across all travel, BSP, and financial transactions.
Implement risk mitigation measures to safeguard traveller security, financial integrity, confidentiality, and mission sensitivity, particularly for defence-related travel.
Maintain complete, accurate, and auditable records, approvals, and reports to support internal and external oversight.


Revenue Optimisation, Billing, Recovery, and Commercial Performance


Design, package, and operationalise AB Travel as a sustainable, cost-recovery and revenue-enabled internal service, balancing affordability with financial viability
Develop and manage pricing models, service offerings, costing frameworks, and approved service fees for Armscor and DoD travel services.
Ensure accurate billing, invoicing, and timely recovery of travel-related costs, including reconciliation of BSP transactions and supplier invoices.
Analyse travel spend, sales performance, revenue recovery, and utilisation trends to inform strategic and financial decision-making.
Identify opportunities to optimise negotiated rates, supplier rebates, and resource utilisation, including during low-demand periods.
Set financial and operational performance targets, monitor delivery, and enforce accountability across the function.


Stakeholder, Supplier, and Partnership Management


Act as the relationship manager for key stakeholders, including Armscor executives, DoD leadership, and the Ministry.
Establish and manage strategic supplier partnerships with airlines, accommodation providers, car rental companies, and travel management companies.
Lead negotiations on BSP-linked airline agreements, rates, service-level agreements, and contractual terms to optimise value, cost efficiency, and service quality.
Drive sales-oriented initiatives, partnerships, and promotional opportunities (within policy parameters) to enhance service value, recovery rates, and operational efficiency.