Senior Manager Program Delivery & Digitalization at DHL

Why You'll Love This Role


Responsible for delivering key technology customs systems as part of global strategy and managing the business digitalization strategy for Botswana, Lesotho, Swaziland, Namibia ad South Africa. Provide leadership and direction in the deployment, management, and continuous optimization of IT solutions that support business operations, particularly customs systems and in-house user support.


What you'll own


Responsible for the delivery/implementation/rollout of all functional applications across the Southern Africa zonal area, ensuring a sustainable business performance.
Manage, plan, lead and organize these programs in conjunction with the lead functional resources in country, in addition, provide onsite training and handover activities as and when required.
Manage performance improvement programs maximizing both the effective processing and improve productivity within the workforce and the facilities. This includes accountability for customer relationship management, employee development, sound corporate governance and internal processes which is critical to the integration of DHL Express into a cohesive and sustainable business.
Initiate, support and follow-up corrective actions where & when needed. Be party to regional initiatives & support country initiatives aimed in achieving planned objectives in respect to all programs in each period.
Function as the primary interface between country and area functional management.
Understand the local constraints and what is to be done to overcome to achieve the program objective.
Promote and support best-practice knowledge transfer.
Lead the management of Training requirements in all areas within functional scope.
Business Requirements Management: ensuring country requirements are validated, articulated in business case terms, and represented to regional IS program management via the established governance process (including GPPRB)
Application Landscape Simplification via reduction of in country local systems/extensions and Convergence onto core current EGAP releases
Institutionalize continuous quality improvement via ongoing Root Cause Analysis and Eradication.
Have full awareness and be Point of escalation in service failure situations.
Proactive management and stakeholder communication of incidents.
Update clear view with the program delivery tasks.
Customs integration and solutions
Work with functions and analyse business data to identify accelerated digitalization (AD) opportunities.
Provide functional teams with assistance in the initial assessment and technology matching based on AD toolkits and published materials.
Actively work with functions such as Solutions Design on opportunity assessment and BCA development for complex robotics /automation projects.
Work with the Country Senior Management Team (SMT) to ensure that appropriate internal resources have been allocated to each AD implementation project where BCA has been approved.
Plans, manage the delivery of complex business projects within schedule and budget whilst minimizing inherent project risks.
Delivery of customer solutions if applicable to the project assigned and ensure customer loyalty is enhanced.
Assist in developing and prioritising projects to support on-going programs or initiatives to improve the business, systems, applications, toolkit and infrastructure, service quality and operations efficiency across the Network project portfolio.
Generates solutions to address business challenges.
Critically evaluates the potential shortcomings of solutions and identifies ways to alleviate and manage the long-term implications.
Grasps the inter-relatedness of problems confronting the business and responds effectively
Recruit, build, and develop a motivated team to maximize performance and achieve objectives.
Ensure proper staffing for daily activities and projects, aligning skills and resources to business needs.


What we are looking for


Degree or postgraduate qualification in IT or related field
ITIL and Agile Project Management certification
Minimum 8+ years' experience in Customs Software Design and Customs Operations.
Minimum 6 years' experience in a senior leadership or management role
Proven experience in EDI interface design and build for supply chain based on customs and regulatory requirements.
Strong background in configuration of EDI connections for integration enablement.
Hands-on experience with EDIFACT/VDA mapping and message analysis
OEM industry knowledge.
Strong relationship-building and stakeholder engagement skills across internal and external teams.
Solid project management and facilitation skills.
Experience conducting technical tests and proof of concepts.