Senior Operations Analyst at Glovo

THE JOURNEY


Understand Kenya's operational challenges in order to adapt the strategy and maximize the results
Be responsible for Operational Excellence levers, including courier profitability and incentives management, supply and demand balance, delivery times optimization, courier positioning, and zoning, implementing logistics features on a regional level, and many more from a data perspective: providing deep analytics, creating dashboards, bots, simulations, data models
Propose (be an enthusiast), track and consolidate new ideas to improve the operations by being obsessed with Glovo's KPIs
Create postmortem documents to analyze the results of each project and be able to replicate them for future projects & with rest of the countries
Use your data visualization skills, in order to support delivered messages in the most efficient way.
Have a blank page for you to create! We don't stick to a single playbook, and we expect you to build your own as the business and market evolves
Report directly to the Head of Operations
Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
Contribute towards the continuous improvement of the Glover lifecycle through out-of-the-box thinking especially in key events management where the demand is way higher than the supply
Coordinate forecasts at a city level for 60 cities & improve it in consistent manner by being in contact with Ops Managers, Growth and Marketing and Sales.


WHAT YOU WILL BRING TO THE RIDE


Bachelor's Degree in Engineering, Mathematics/Statistics, Economics
Passion about analytics: you enjoy deep diving into problems to find the root cause
Problem-solving skills: no problem is too small or too big
Excel/Google Sheets proficiency is a must
SQL proficiency is a must
Python knowledge
Knowledge of visualisation tools like Tableau, Looker and/or Qlikview
Exceptional verbal and written communication skills (English is a must)
Proactive approach, great organisation skills and obsession with details
An empathetic, inclusive and curious attitude