Senior Relationship Manager Mortgage Business at HF Group

Principle Accountabilities


Maintain and grow the existing mortgage business customers through enhanced relationship management
Partner with the HFDI and Scheme team: The SRM will be required to work closely with the HFDI & Scheme team to leverage its distribution to deliver solutions across the country
Constantly engaging signed-up partners to ensure maximum uptake of solutions
Ensure 100% participation in product promotional activities, customer events, and scheduled product clinics.
Establish new Retail banking business relationships within the existing Corporate, SME & Institutional Banking customers' base
Planning and preparing client presentations: A large part of the role will be to communicate clearly to prospective clients the solutions that the bank offers. The target group would be large corporates, SMEs, and individuals, and the presentations should be suited to the right target group
Achieve the set asset targets in terms of numbers and values
Identify and manage strategic partnerships that are value adding to the customers and the company.
Ensure product knowledge is embedded in the Relationship team i.e. Soft skills, product knowledge, selling, and operational skills, and promote a culture of performance, belonging, and ownership amongst the colleagues.
Manage and coordinate the Mortgage Centre support from customers sign ups to completion of sales transaction.
Work closely with branch and mortgage teams to ensure referrals are generated and customers are offered appropriate solutions.
Generate market intelligence reports with view to improve the company's offering.
Continuously review the Business process and recommend measures that are likely to improve efficiency
Drive high level customer service and client satisfaction through customer engagement both internal and external: Engages with customers at the highest levels across the economy in industry, government, regulators, suppliers, communities
Develop and grow relationships with existing customers
Identifying opportunities for business development and providing insightful feedback on products and solutions that help in the customization and development of new product solutions
Continuously builds industry knowledge through engagement with players in the industry, and through other knowledge sharing/building interventions: periodicals, seminars, workshops, forums etc
Working knowledge of the legal and regulatory framework and policies related to lending the types of Credit Facilities offered and the unique challenges of lending to each segment. Proficient in due diligence and pre-approval and verification procedures
Functional understanding of the product. Can communicate and present the value proposition of the product to the customer and colleagues


Key Competencies and Skills

Technical and General Competencies


Must be honest, fair and just with self and others and demonstrates integrity in work and business contacts
Continuously builds and strengthens networks for the institution within all spheres of the economy within the region at all levels of commerce, government, society etc
Takes responsibility for actions, projects and people. Able to take initiative and work under own direction, initiates and generates activity and introduces changes into work processes and is able to make quick, clear decisions which may include tough choices or considerable risks.
Selling and Negotiation Skills, Demonstrated experience in policy development and implementation.
Experience in development of market intelligence reports, and awareness of latest developments within the real estate industry.
Excellent interpersonal skills, presentation and communication skills, both written and verbal.
Strategic Orientation, Commercial and financial Acumen
Leadership, Planning and organization Skills.
The flexibility to work outside normal office hours as may be required from time to time.


Minimum Qualifications, Knowledge and Experience

Education


University Degree - Upper 2nd Class Honours or equivalent Professional qualifications in relevant field.


Experience:


At least 5 years banking experience, 3 of which must be in Sales
Knowledge and understanding of the processes and procedures of lending.
Ability and Flexibility to travel widely and be accessible to Property Finance partners