Senior System Specialist, Transport, Contract Logistics at DSV

Tertiary Qualification(s)
Essential:


Bachelor's Degree or Advanced Diploma in Information Systems, Information Technology, Computer Science, Industrial Engineering, Logistics, Supply Chain Management or related field.


Preferred


Certification or practical experience in TMS, SCE, WMS, ERP, EDI, API integration, SQL, reporting, or enterprise logistics systems


Additional Computer Skills
Essential


Ability to analyse system transactions and troubleshoot data issues using SQL or equivalent query tools.
Understanding of EDI integrations EDIFACT, XML, ANSI X12, API based exchanges
Ability to interpret interface logs, system messages and integration failures.
Experience configuring transport rates, tariffs, rating engines, or freight settlement processes within a TMS environment
Advanced Excel for data analysis
Visio for process mapping and solution documentation


Job-related Requirements:
Essential Experience


Minimum 5 years' experience supporting enterprise logistics or supply chain systems
Minimum 3 years' experience configuring and supporting Transportation Management Systems (TMS) or Supply Chain Execution (SCE) platforms
Experience leading customer and carrier onboarding projects
Experience managing system integrations and data exchanges between multiple business partners
Experience facilitating SIT, UAT and production deployment activities
Experience working with technical vendors, software providers and business stakeholders.
Experience with carrier buy-rate and customer sell-rate configuration.


Preferred Experience


Experience with transport rating engines and tariff management.
Experience with freight settlement and transport billing processes


ADDED ADVANTAGES FOR THIS ROLE


Advanced Excel for data analysis
Advanced Excel for data analysis
Visio for process mapping and solution documentation
Experience in multi-client / 3PL / 4PL logistics environments
Exposure to global governance frameworks
TMS implementation or onboarding experience
Automation or process standardisation experience
Working with technical vendors / offshore or global IT teams


MAIN PURPOSE OF THE ROLE e.g. brief introduction to the role


The role serves as the local subject matter expert for transport systems, integrations, transport rating structures and solution configuration within the DSV Contract Logistics transport environment.
Accountable for the validation, configuration, implementation, support and continuous optimisation of transport system solutions across the DSV Contract Logistics environment. This includes customer and carrier onboarding, transport rating and charging structures, system integrations, solution enhancements, and the application of global standards and best practices
The role is further responsible for the design, coordination, implementation and support of integrations between DSV, customers, carriers and third-party technology providers.
The role is responsible for supporting, maintaining and enhancing transport and supply chain execution systems, with a strong focus on partner integrations, system configuration, implementation delivery, issue resolution, testing, reporting and continuous improvement across transport and logistics operations.
The incumbent acts as the primary local business-facing contact for system-related incidents, requests and enhancements, while working closely with operations, customers, carriers, vendors and global IT teams to ensure solutions are stable, scalable, commercially accurate and aligned to business requirements.
The role also leads the systems workstream for customer and carrier implementations, including requirements gathering, solution validation, integration coordination, testing, deployment and post-implementation support


DUTIES & RESPONSIBILITIES

Systems Support & Incident Resolution


Receive, validate, investigate, and resolve system incidents and support tickets
Act as local business-facing point of contact for system support and escalations
Coordinate with internal and external support providers to resolve issues


Implementations, Testing & Releases


Lead the systems workstream for customer and carrier implementations
Gather, validate and document business and technical requirements
Participate in solution design, validate proposed solutions and configure transport systems in accordance with approved business and technical requirements
Facilitate SIT, UAT, deployment and hypercare activities
Coordinate implementation activities between business, customers, carriers, vendors and global IT


Integrations, Reporting & Configuration


Lead the onboarding, testing, deployment and support of integrations between DSV, customers, carriers and third-party providers
Analyse business requirements and define interface specifications and data mapping requirements
Design, coordinate, test and support EDI integrations EDIFACT, XML, ANSI X12, API based exchanges
Investigate and resolve integration failures and data exchange issues
Configure and maintain system business rules, transport master data and operational parameters
Translate business requirements into scalable technical solutions.


Transport Rating, Commercial Configuration & Billing


Configure and maintain carrier buy-rate and customer sell-rate structures
Configure transport tariffs, fuel surcharge models, accessorial charges and pricing rules
Validate rating calculations and ensure commercial accuracy of transport solutions
Support transport billing, freight settlement and cost allocation processes
Support solution design, pricing validation and implementation activities.


Continuous Improvement


Identify opportunities to improve transport system functionality, automation, integration performance and operational efficiency
Lead root cause analysis and implementation of corrective actions for recurring system and integration issues.