Senior Talent Management Specialist at CloudFactory

Role Summary


As a Senior Talent Management Specialist, you will play a key role in providing hands-on support for people operations and employee relations in Kenya, ensuring consistent application of policies, processes, and employment practices. You will work closely with the larger Global Talent Team and Finance Team to ensure fair and objective case management, provide operational HR support, and ensure compliance, while partnering closely with the Head of Talent for escalations and complex matters. This is an exciting opportunity to grow professionally while contributing to a mission-driven organization.


Responsibilities:

Employee Relations Management

Manage employee relations matters including:


Disciplinary cases
Investigations
Performance improvement plans
Behavioral and conduct issues
Ensure fair, consistent, and legally compliant handling of cases.


Manager Support

Provide guidance to managers on:


Employee relations processes
Performance management procedures
Policy interpretation
Handling employee concerns


Talent Lifecycle Coordination

Support operational aspects of the employee lifecycle including:


Onboarding coordination
Performance management processes
Offboarding procedures
Benefits administration support


Compliance & Documentation


Maintain proper documentation for HR cases
Ensure compliance with Kenya labor regulations and internal policies
Support audits and reporting requirements.


Culture & Engagement Initiatives

Support delivery of:


Employee recognition programs
Engagement initiatives
Local culture and team events
Global or regional talent initiatives


Requirements

Must Have skills (required).


Employee Relations Expertise: Proven experience handling disciplinary cases, investigations, performance improvement plans (PIPs), and workplace grievances with fairness and consistency.
Knowledge of Kenyan Labour Law: Strong working knowledge of the Employment Act, 2007 and ability to apply it in real workplace scenarios.
Stakeholder Management: Ability to advise and coach managers on employee relations matters, performance management, and policy interpretation.
Investigation & Analytical Skills: Skilled in gathering evidence, conducting interviews, and preparing clear, well-structured reports.
Strong Communication Skills: Excellent written and verbal communication, with the ability to handle sensitive and high-stakes conversations professionally.
Attention to Detail: High level of accuracy in documentation, record-keeping, and compliance tracking.
Integrity & Confidentiality: Demonstrated ability to handle sensitive information with discretion and sound judgment.
Technical Proficiency: Proficient with G-Suite and HRIS platforms; demonstrated success in process automation and navigating emerging technologies.
AI Literacy: Familiarity with LLMs, conversational AI, prompt engineering, and agentic AI concepts to help modernize HR workflows.
Mindset: Forward-thinking, curious, and confident in a fast-paced environment. You should be someone who uses their own initiative to drive practical execution.


Academic and Professional Requirements:


Bachelor's degree in Human Resources, Industrial Psychology, or related field required
CHRP(K) certification
5 - 8+ years in HR, with at least 3 years focused on Employee Relations or HR Operations


Nice To Have skills (Preferred)


Experience in a global or matrix organization
Familiarity with HR systems
Exposure to performance management and employee engagement initiatives


Benefits


Great Mission and Culture
Meaningful Work
Market competitive salary
Quarterly variable compensation
Comprehensive medical cover
Group life insurance
Personal development and growth opportunities
Office snacks and lunch
Periodic team building and social events