Key Responsibilities
Serve as the primary point of contact for customers, managing service and repair requests for commercial vehicles
Accurately capture vehicle issues, prepare job cards, and provide repair and maintenance advice with cost estimates
Plan, schedule, and coordinate workshop activities to ensure efficient workflow and timely service delivery
Liaise with technicians and parts departments to support diagnostics, repairs, and parts availability
Monitor job progress, prioritize urgent cases, and provide regular updates to customers
Handle breakdown coordination and field service support to minimize vehicle downtime
Ensure high customer satisfaction by managing inquiries, resolving complaints, and promoting additional services and maintenance solutions
Key Qualifications
A Bachelor's or Diploma in Automotive Engineering, Mechanical Engineering, or a related field
3 - 5 years' experience in a similar role within the automotive industry
Proven experience handling commercial vehicles (trucks, buses, pickups, or fleet operations)
Strong technical knowledge of vehicle systems, diagnostics, and repair processes
Proficiency in workshop management systems and basic computer applications