Key Purpose
To ensure quality service delivery to all stakeholders while adhering to Discovery's SLA.
Key Outputs
The successful candidate for this position will be responsible for but not limited to:
Providing product information and handling financial queries
Answering inbound calls timeously
Dealing with all queries through to resolution
Maintaining accurate details of all queries
Actively displaying the Discovery Service Standards
Dealing with all queries through to resolution
Administration functions
Policy changes to the product
Working on Discovery Systems
Key attributes and skills
Self motivated and pro-active
Team player
Assertiveness and the ability to adapt to change
Able to prioritise and work under pressure
Very organised, positive, and service orientated
Professional at all times
Attention to detail
Use listening skills to identify problems
Receptive to clients complaints and queries
Qualifications & Experience
Matric
A tertiary education (preferably a Degree or Diploma), or in the process of completing a tertiary education
Minimum 1 years call centre experience
Excellent communication skills
Proficiency in English
MS Office
FAIS accreditation highly advantageous