SFS_Team Leader (JHB East Rand) at Smollan

Description


The team leader will not require deep technical expertise, basic cybersecurity knowledge would be advantageous. This includes:
General understanding of common cybersecurity threats (e.g. phishing, malware, identity theft)
Awareness of data protection and privacy principles (e.g. handling customer information securely)
Basic understanding of how cybersecurity products help protect users and devices
Ability to explain cybersecurity concepts in simple, non-technical terms to agents
Familiarity with safe online practices and digital risk awareness


Requirements


Knowledge, Skills & Abilities: Computer hardware and software knowledge
Multi-tasking
Organised
Professionalism
Customer service skills
Problem-solving
Team leadership
Communication skills (verbal & written)