Job Objective: Provide pre-sales technical support to clients and the sales, bid and commercial teams. Review client needs and design end-to-end optimized technical and commercial solutions. Ensure technical, capacity and inventory feasibility, to meet service level agreements, timescales and budget.
Reporting Line: Head of Capacity Planning
Key Duties and Responsibilities
Commercial Technical Pre-Sales: Driving the technical sales lifecycle and provisioning pipeline; translating complex customer requirements into scalable digital infrastructure proposals that accelerate time-to-revenue
End-to-End Solution Architecture: Design and delivery of high-availability, mission-critical network architectures, producing comprehensive HLDs/LLDs (High-Level/Low-Level Designs) for enterprise and carrier-grade clients
Risk Management & Governance: Proactively identifying and mitigating architectural constraints, commercial risks, and delivery bottlenecks to ensure seamless, on-time solution deployment
Product Strategy & Lifecycle Management: Translating complex engineering capabilities into clear technical product descriptions, architecture blueprints, and service definitions to support New Product Development (NPD)
Engineering Process Standardisation: Establishing and operationalising rigorous design governance and engineering frameworks to streamline solution planning and scale network architecture practices
Cross-Functional Ecosystem Alignment: Partnering with Product, Engineering, Delivery, and Finance teams to deliver bespoke, end-to-end solutions with a focus on seamless service assurance, fulfilment, and billing integration
Operational Excellence & Efficiency: Driving continuous improvement initiatives across the solution development lifecycle, significantly reducing design turnaround times and optimizing workflow efficiencies
Data Governance & Asset Integrity: Championing data accuracy and integrity across core OSS/BSS platforms and engineering databases to ensure precise network capacity planning and inventory management
Technical Articulation & Visualization: Authoring high-impact network schematics, technical topology drawings, and strategic performance insights for executive leadership and stakeholder briefings
Minimum Qualifications
Bachelor's degree (or equivalent) in a core engineering, computing, or technical discipline
8+ years of deep-domain experience across the telecommunications and digital infrastructure sectors, including 5+ years dedicated to architecting high-availability, scalable network solutions
Proven expertise designing and optimizing critical connectivity frameworks across Subsea networks, Terrestrial Fibre, and Colocation infrastructure
Adept at leveraging deep technical knowledge across Transport technologies (DWDM, OTN, SDH) and complex IP routing structures, including Global Peering, IP Transit, and advanced Layer 2/3 Carrier Ethernet services
Experience and Skills
Network Design & Architecture: Proven track record in a network engineering role focused on the design, planning, and development of complex, high-value Transmission or IP connectivity solutions
Operational & Pre-Sales Expertise: Expert knowledge across the entire lifecycle of network operations, service delivery, sales support, and infrastructure management
Solution Costing & Impact Assessment: Advanced capability in developing comprehensive solution options to accurately identify all operational impacts, dependencies, and capital/operational costs (CAPEX/OPEX) related to recommended designs
Product Lifecycle Management: Strong experience with product and technology development lifecycles, including technical product creation, fulfilment, service assurance, and billing integration procedures
Market Awareness: Comprehensive knowledge of the competitive telecommunications landscape regarding product and service offerings for enterprise connectivity solutions
Geographical Information Systems (GIS): Expert knowledge and practical experience utilizing GIS platforms for network planning and mapping
Executive Communication & Presentation: Exceptional written, verbal, and presentation skills, with a proven ability to synthesise complex technical data, drive clarity, and concisely communicate key project metrics to all levels of the organisation
Prioritisation & Leadership: Demonstrated ability to manage competing priorities, set clear strategic direction, and solve critical problems within fast-paced, high-pressure environments
Technical Toolset: Highly proficient in the Microsoft Office Suite (including advanced Excel, Word, and PowerPoint) and Microsoft Visio for technical diagramming and schematics
Operational Flexibility: Willingness to work flexible hours outside of standard office times to provide dedicated support to international clients and critical incidents
Attributes
Client focused, relationship builder
Integrity, honest with high ethical standards
Boundless, passionate and flexible
Personnel excellence, accuracy and attention to detail
Collaborative, achieve results through teamwork and partnerships