Job Purpose
To provide business systems expertise, advice and support to develop operational implementation plans and / or associated service delivery processes, to continuously enhance service delivery. To champion impactful, future-ready technology solutions by delivering sharp analytical insights, strategic design thinking, and expert guidance that drive innovation. You'll play a key role in shaping and aligning new and existing systems and related processes with evolving best practices, governance standards, and modernisation goals. By advocating thoughtful, scalable design, you'll ensure every solution is fit-for-purpose and built to enable lasting transformation across the enterprise
Minimum Qualification & Experience Required
Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in Business/ Systems Analysis AND 5-7 years' experience within an Information Technology environment with a Business/Systems Analysis background, of which 2-3 years were spent as a Functional/Technical Business/Systems Analyst.
OR
Senior Certificate (NQF 4) and relevant Business Analysis / Information Technology Qualification(s) / Certification(s), and 5-7 years' experience within an Information Technology environment with a Business/Systems Analysis background.
ALTERNATIVE #
Senior Certificate (NQF 4) AND 10 years' experience within an Information Technology environment with a Business/Systems Analysis background, with an ability to interpret and review business requirements, identify impacted stakeholders, conduct joint application development sessions as well as manage the financial expenditure for related initiatives.
Minimum Functional Requirements
IT related certification
Ability to interpret and review business requirements,
Identify impacted stakeholders,
Conduct joint application development sessions
Manage the financial expenditure for related initiatives.
Job Outputs:
Process
Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
Execute specialist input through investigation &opportunities within the product process including risk concern.
Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
Governance
Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
People
Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
Behavioural competencies
Accountability
Analytical Thinking
Attention to Detail
Building Sustainability
Commitment to Continuous Learning
Conceptual Ability
Customer Service
Fairness and Transparency
Honesty and Integrity
Organisational Awareness
Problem Solving and Analysis
Respect
Trust
Technical competencies
Business IT Systems
Business Knowledge
Computer Literacy
Efficiency improvement
Functional Policies and Procedures
IT Strategy and Planning
Reporting
System thinking
Deadline:19th April,2026