Job Purpose
To process allocated outstanding debt and outstanding returns cases in line with standard operating procedures to achieve continuous enhanced service delivery.
Education and Experience
Minimum Qualification & Experience Required
Relevant Higher Certificate (NQF 5) AND 2 years' experience in Debt Management/ Collections environment.
Alternative
Senior Certificate (NQF 4) with 3 years' experience in a Debt Management/Collections environment.
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply.
Minimum Functional Requirements
Job Outputs:
Process
Communication of transactional outputs and queries in area of work according to policies and quality requirements
Contribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
Contribute to the successful implementation of change initiatives by providing support in area of work.
Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
Report on transactional and process activities within set guidelines to provide timely information for decision making.
Determine origin of debt, verify due dates, hygiene checklist of taxpayer compliance, tax type cross reference and execute the debt recovery interventions in line with standard operating procedures and within defined turnaround times
Maintain the taxpayer account file by administering referrals to account maintenance, portfolio maintenance, tracing, legal, etc.
Engage the taxpayer on all outstanding debt as well as outstanding returns
Issue (or Re-Issue) Final Demand letters where taxpayer is unwilling to co- operate.
Issue S46 for third-party information and issue third party notifications to employers and banks.
Prepare a Civil Judgement and send for line manager's approval, submit to Court for issuance, and notify taxpayer of the issued Judgment.
Prepare withdrawal of Civil Judgment upon settlement of debt in full or where there may be an error on the Civil Judgment and submit to Court for issuance of the order.
Prepare a Warrant of Execution, send for line manager approval, and submit to the Sherriff of the Court to execute.
Prepare a motivation for issuance of Notice of Personal Liability to responsible Third Party/ Representative Taxpayer and facilitate collection action against Responsible Third Party / Representative Taxpayer.
Prepare a Submission for Suspension of Obligation to Pay/Write-Off to relevant Debt Committee and capture the outcome.
Analyse supporting documentation and present the requests for a deferral of payment/compromise settlement from the taxpayer to the relevant Debt Committee and notify the taxpayer of the outcome.
Monitor the taxpayer's payments against the deferral/ compromise agreement and ensure updates to the journals and closure of case file upon payment in full.
Visit taxpayer premises for meetings, delivery of documents and verify taxpayer information accompanied by a colleagues and/or line manager.
Escalate all unresolved and non-compliant debtors after all debt recovery actions are concluded.
Governance
Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.
People
Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards.
Finance
Adhere to specified policies, standards, and procedures to prevent wastage on resources and report violations.
Client
Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, quick and error free.
Behavioural competencies
Accountability
Attention to Detail
Analytical Thinking
Commitment to Continuous Learning
Conceptual Ability
Expertise in Context
Fairness and Transparency
Honesty and Integrity
Organisational Awareness
Respect
Trust
Technical competencies
Business Knowledge
Customer Liaison
Data Collection and Analysis
Debt Management
Efficiency Improvement
Execute, Implement, and Follow-Through
Functional Policies and Procedures
Negotiation Skills
Reporting
Standard operating procedure compliance
Tax Knowledge
Verbal Communication
Deadline:1st April,2026