Roles & Responsibilities
Strategic Function
Contributes to the operational management of ICT infrastructure in line with DTO strategy to ensure that the system performs according to ICT standards and meet the AGSA business needs.
Contributes to the development and implementation of the BU balance score card (BSC) initiatives
Product Management
Responsible for server provision, support, operating systems upgrade, software installations and uninstallations and troubleshooting. This includes security configurations for server hardening.
Ensure that the daily/weekly/monthly server controls are adhered to and signed off.
Responsible for virtualization of physical to virtual and Vmware administration.
Manage content filtering and allowing and blocking websites based on business requirements.
Responsible for administration of Linux operating system including MS windows and SQL server operating systems.
Lead problem investigations for root cause analysis and resolution.
Perform system monitoring, check the integrity and availability of all hardware resources, server resources and generate capacity reports to illustrate growth using VOPS (Vmware vRealize Operations Manager).
Provide third line support on support queries.
Provide hardware support for Dell using iDRAC and call logging with vendor where required.
Responsible for exchange on premise and exchange online administration and troubleshooting of all related exchange faults and errors, this includes email archiving.
Creation of PowerShell scripts for both active directory and exchange for ease of complex implementation and maintenance.
Investigate and recommend new technologies for increased efficiencies.
Conduct monthly audit reviews on active directory, backup, user creation and termination and datacentre access review.
Responsible for implementing/managing datacentre controls and the enforcement thereof.
Implement security patches deployment and application deployments using SCCM.
Manage the Microsoft 365 administrator centre and license assignment.
Responsible for new user creations, terminations and modifications, this includes role assignment on active directory and all its features (DHCP, DNS, AD, Sites and services, CA, group policy, etc)
Ensure that backup administration on CommVault/cloud solution and responsibilities are backup, restored, schedule backups and restores and review monthly logs for backups.
Responsible for day to day monitoring of applications, system and network logs, vulnerabilities and general server maintenance.
Manage service level agreements and provide feedback regarding SLA's.
Manage cases and guide internal and external stakeholders on improvements and solutions.
Attend change forum meetings (CAF) to ensure correctness of documentation and that implementations are executed correctly.
Provide technical advice and guidance to users in the operation of application systems as well as guidance and technical support to the user community regarding system usage, features, programming techniques.
Stakeholder Management
Establish, build and maintain collaborative working relationships with relevant internal stakeholders.
Build and maintain positive and value-adding relationships with relevant external stakeholders.
Scan the environment to ensure a clear understanding of stakeholder needs.
Proactively interact with stakeholders to determine their needs and deliver on them accordingly.
Engage with both internal and external stakeholders to identify and evaluate performance barriers and success in order to continuously improve on the service delivery.
Work in collaboration with colleagues in the centre to ensure timeous delivery of the work.
Establish and maintain relations with recognised professional bodies within own professional sphere.
Manage service level agreements (SLAs).
People Management
Support the implementation of the activities outlined in the BU People Plan, transformation/culture plans.
Manage team performance to drive productivity.
Motivate, coach and mentor staff to ensure maximum productivity and development of the staff to their full potential.
Participate in initiatives to attract talent.
Financial and Operational management
Contribute to the compilation of centre budget, and manage project expenditure related to functional area.
Ensure compliance to the organisation's governance processes, policies and processes.
Manage supply chain processes within own functional area.
Other responsibilities (Applicable to All JD's)
Perform and/or manage other projects, tasks and assignments delegated by the senior manager not stipulated in the role profile description as and when required.
Skills, Experience & Education
This position requires a minimum qualification of a Bachelor's Degree (NQF Level 7) in IT/ Computer Science or related qualification.
Added advantage:
Servers/datacentre/ Linux/ Vmware/ Microsoft certification or equivalent.
Experience
Minimum 8 years' experience working as a systems, networking or infrastructure engineer in relevant fields OR experience with Windows Server WITH at least 3 years of experience with Linux environment and least 3 years managing a team.
Closing date: 26 March 2026