Specialist: Design and Experience Facilitation at BCX

Core Description


Responsible for shaping user experiences, facilitating human centred design processes, and enabling BCX to create intuitive, inclusive, and effective services across internal and external journeys.


Key Deliverables / Primary Functions

Core Functional Skills & Capabilities


Service Design
Customer Experience Management
Design Thinking
Experience Prototyping
Analytical and Problem Solving


Core Behavioural Competencies


Formulating Strategies & Concepts
Creating & Innovating
Leading & Supervising
Job Match
Entrepreneurial & Commercial Thinking
Delivering Results & Meeting customer expectations


Minimum Qualifications


Three-year degree (NQF 7) in Information Systems/Business or Marketing Management, or related field.
Training or certification on Consumer Behaviour will be added advantage.


Additional Education -Preferred /Advantage

Experience


At least Five (5) years' of experience in service design, UX, customer experience, or design thinking facilitation.


Certifications


Agile delivery certification (Scrum, SAFe)
Design Thinking (IDEO, LUMA, HFI)
UX/UI certifications
Service Design Professional Certification


Professional Memberships in Relevant Industry

Level of Engagement & Span of Control


Level of engagement - Engagement will all levels within the organisation, internal and external to the business.
Span of control = 0


Special Requirements / Employment Condition


Willing to travel
Valid Drivers license


Workplace / Physical Requirements


Non-Billable
Hybrid Remote Worker