Specialist: Quality Assurance at DHL

Role Outline


To establish and maintain strong governance frameworks while fostering effective relationships with internal stakeholders, clients, and regulatory bodies. Support the Customer Service Organisation's vision and strategic objectives through the First Choice methodology by implementing and sustaining a world-class Quality Management System (QMS).
Ensure ongoing compliance with ISO 9001, ISO 22716, and ISO 13485 standards, driving operational excellence, regulatory adherence, and continuous improvement across all processes.


Key Responsibilities


Apply procedures, tools and methods that are consistent with the DHL strategy
Through ongoing collaboration with colleagues and management, ensure that policies and procedures are developed, implemented, and continuously improved to align with evolving stakeholder requirements.
Drive adherence across all Business Units and Functions, ensuring full compliance with established standards, policies, and Procedures.
To establish a business partnership through advising and supporting colleagues and management on matters which have an influence on the operational procedures of the business.
Manage the training and implementation of operational procedures, so that managers and supervisors are suitably equipped to maximize the business unit's knowledge capacity
Ensure that all personnel are trained in GDP and applicable quality standards
Actively support management through objective and professional input with the writing and implementation of standard operating procedures
Identify where similar processes exist across operations and align them to a single best practice
Proactively respond to evolving operational requirements by developing and implementing innovative processes that enhance organizational knowledge
Maintain and enforce standard processes and internal control mechanisms to proactively identify and minimise risks
Establish and sustain a document control system in line with QMS requirements to ensure proper version control, approval, and distribution of documents
Coordinate and manage change control processes, ensuring all changes are properly documented, assessed for risk, and formally approved prior to implementation
Ensure that all validations and calibrations are conducted in line with client requirements and agreed standards
Oversee the compilation, review, and approval of deviation reports to ensure proper documentation and resolution of non-conformities within timelines
Control documents for all processes implemented and ensure that they are kept on file as quality records
Review and update the training matrix to ensure alignment with operational needs and competency requirements
Conduct internal audits and ensure an audit programme is in place to verify that processes are effectively implemented, employees are adequately trained, and procedures are consistently followed by all stakeholders
Support external audit activities by collating required documentation and coordinating with relevant departments to ensure successful audit outcomes
Drive continuous quality improvement by ensuring that Corrective and Preventive Actions (CAPAs) are effectively developed, implemented, and monitored.
Liase closely with Client Quality Assurance Lead and DHL Quality and Regulatory Assurance Lead
Prepare and submit weekly and monthly progress reports on Change Control, CAPA, and deviation management activities.
Ensure involvement in any decision to quarantine or dispose of returned, rejected or falsified products
Review and verify all relevant documentation to ensure compliance prior to the formal release of final products for distribution.
Ensure that the processes needed for the Quality Management System are established, implemented, and maintained
Reporting to Management on Quality Management System performance and any need for improvement.
Ensuring awareness of customer and quality requirements throughout the organisation
Functioning as liaison with internal and external parties( Third Party Contractors, Clients and Customers) on matters relating to the Quality Management
Collaborate with relevant stakeholders to ensure compliance with applicable legislation and operational requirements
Conform and promote awareness to staff on ISO 9001, ISO 22716, ISO 13485 and regulatory requirements associated with the QMS.


PDHL Core Competencies & Skills.


Maintains effective relationships with customers
Develops / Delivers high quality / innovative products, services or solutions
Focuses on customer needs and gains their commitment
Gains management / colleague support to meet customer needs
Ensures strategies / plans are aligned and reflect others views
Develops strategies / plans aligned to broader organizational strategy
Communicates strategy
Establishes clear, challenging and achievable objectives
Aligns resources and the organization within own area of responsibility to achieve objectives
Regularly reviews and communicates progress against objectives and adjusts as needed
Champions continuous improvement and innovation
Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others
Provides candid / regular feedback
Supports the development of others
Inspires others to develop themselves
Conveys a clear sense of personal goals and values
Actively seeks feedback to improve performance
Develops new skills and modifies behaviours based on feedback
Takes personal responsibility for career and development


Skills/Experience


An understanding of Logistical Supply Chain Business or production environment of FMCGs, Knowledge of operational processes and how they link into one another, Expert proficiency in the MS Office suite of applications, Ability to accurately analyse information
Person should have a sound knowledge and understanding of a PC and the inherent controls. Proficiency in Windows, Excel, Word and Power Point.
Excellent interpersonal, leadership, motivation and planning skills
Person should know what products are handled by the Company
Person needs good understanding of distribution and transport methods
Person should be able to enforce health and safety procedures and identify hazards
Knowledge of clients requirements and customer needs
Person should have a good understanding of quality as a key value
Ability to understand instructions and to accurately carry out instructions - must listen effectively and convey ideas logically
React to customers in a courteous and professional manner and maintain at the highest level
3-5 years experience of working in Warehouse/Logistics environment
Knowledge of logistics market trends, opportunities and challenges
Good analytical and numerical skills Excellent communicator (verbal & written)
Excellent organizational & time management skills


Qualifications


Matric / Grade 12
Relevant Degree
Proficiency in Windows, Excel, Word and Power Point.